Customer Service Representative at PalmPay

Job Description

• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge – Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM – Record customer interactions in the internal system for cross-functional awareness and relationship development.
• Assist customers with any queries they may have via calls, email, chat and/or social media
• Represent the brand in a professional and friendly manner
• Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
• Demonstrate ownership in documenting and resolving customer issues
• Ability to multi-task on assigned tasks

Requirements:

• Bachelor’s degree or equivalent
• 0 – 1+ year(s) proven experience in supporting client success
• Excellent written and verbal communication skills
• Understanding of financial services and smartphone apps