Responsibilities
- Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
- Assist customers with any queries they may have via calls, email, chat and/or social media
- Represent the brand in a professional and friendly manner
- Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
- Demonstrate ownership in documenting and resolving customer issues
- Ability to multi-task on assigned tasks
Requirements
- Bachelor’s Degree or equivalent
- 0 – 1+ years proven experience in supporting client success
- Excellent written and verbal communication skills
- Understanding of financial services and smartphone apps.
Remuneration
- Basic Pay – N50,000 per month.
- KPI – N20,000.
How to Apply
Interested and qualified? Go to PalmPay on docs.google.com to apply