Customer Service Representative at PalmPay

Responsibilities

  • Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Assist customers with any queries they may have via calls, email, chat and/or social media
  • Represent the brand in a professional and friendly manner
  • Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
  • Demonstrate ownership in documenting and resolving customer issues
  • Ability to multi-task on assigned tasks

Requirements

  • Bachelor’s Degree or equivalent
  • 0 – 1+ years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Understanding of financial services and smartphone apps.

Remuneration

  • Basic Pay – N50,000 per month.
  • KPI – N20,000.

How to Apply

Interested and qualified? Go to PalmPay on docs.google.com to apply

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