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Customer Service Representative at Porch Integrated Services Limited

by Sammy
vacancy

Job Description

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Engage with the sales team on marketing strategies and promotion plan
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet customer service team targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

  • A minimum of Bachelor’s Degree in any discipline, OND may be considered with good salesexperience
  • Strong phone contact handling skills and active listening
  • Familiarity with Microsoft Office Suites
  • Ability to multi-task, prioritize, and manage time effectively
  • 1 to 2 years sales and customer service experience.
  • Good communication, problem-solving and negotiation skills.
  • Candidates within Berger, Opic and it’s environs are strongly encouraged to apply.
  • Proven customer support experience or experience as a Client Service Representative.

Remuneration

  • Salary.
  • Commission on any sale made.
  • Benefits.

How to Apply

Interested and qualified candidates should send their CV to: efe.hr@porch.ng using the Job Title as the subject of the mail

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