Customer Service Representative at Porch Integrated Services Limited

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Engage with the sales team on marketing strategies and promotion plan
• Provide accurate, valid and complete information by using the right methods/tools
• Meet customer service team targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

• A minimum of Bachelor’s Degree in any discipline, OND may be considered with good salesexperience
• Strong phone contact handling skills and active listening
• Familiarity with Microsoft Office Suites
• Ability to multi-task, prioritize, and manage time effectively
• 1 to 2 years sales and customer service experience.
• Good communication, problem-solving and negotiation skills.
• Candidates within Berger, Opic and it’s environs are strongly encouraged to apply.
• Proven customer support experience or experience as a Client Service Representative.

Remuneration

• Salary.
• Commission on any sale made.
• Benefits.