Customer Service Representative at Superflux International Limited

Job Requirements:

• Minimum Required Experience: Minimum of 2year(s)
• Qualification:  BA/B.Sc./HND in Marketing or related field.
• Job Field:  Customer Care, Sales/Marketing/Retail/Business Development

Responsibilities:

• Upsell and cross-sell products to increase revenue and enhance the customer experience.
• Provide product information, answer questions and address customers’ concerns.
• Make outbound calls to potential customers who have shown interest in our products.
• Assist customers promptly, addressing their needs, enquiries and concerns with professionalism and a friendly demeanor.
• Develop strong relationships with customers.
• Provides satisfactory response to customer’s request/enquiries on products.
• Close sales over the phone, achieving or exceeding monthly sales targets
• Maintain a positive and professional attitude, even in challenging situations.
• Resolve issues as they arise and ensure customer satisfaction.
• Gather and relay customer feedback to Management to improve product offerings and customer service.

Requirements:

• Excellent sales and negotiation skills, with the ability to close sales and meet targets.
• Strong communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Friendly and approachable demeanor with a genuine desire to assist customers.
• Strong ethical and professional conduct when handling sensitive customer information.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer skills, with experience in CRM software
•  Proven working experience as Customer Service Representative.