Purpose of the Job
- Responsible for prompt service delivery to customers to guarantee customer satisfaction in addition to prompt resolution and escalation of complaints and enquiries from dealers and other external customers.
The Job
- Identify service delivery challenges, resolve issues and escalate accordingly.
- Coach call center staff through challenging customer service issues.
- Analyze call center data and prepare reports.
- Create sales order and other sales order related requests according to order processing standard.
- Evaluate staff effectiveness and performance annually or on need basis.
- Lead team meetings and give presentations to executives.
- Manage large amounts of phone calls and written communication from other channels such as e-mail, chat etc.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Qualifications
- Candidates should possess a B.Sc / HND in any related field
- Familiarity with CRM would be and added advantage.
Experience:
- 3-5 years relevant experience with manufacturing industry and telecom industry.
The Person Must:
- Have strong communication and interpersonal skills.
- Possess basic and analytical and problem-solving skills.
- Have strong phone contact handling & writing skills.
- Ability to multitask, prioritize and manage time effectively.
- Be familiar with CRM systems and packages.
How to Apply
Interested and qualified? Go to Flour Mills of Nigeria Plc on fmnplc.e-recruiter.ng to apply