Customer Support Associate at SENRI Limited

CUSTOMER SUPPORT ASSOCIATE JOB DUTIES AND RESPONSIBILITIES

  • Listening to customers’ concerns and handling complaints
  • Giving detailed explanations of services or products to customers
  • Working with the sales team to create better methods to address customer complaints
  • Reviewing customer accounts on product usage
  • Communicating effectively with customers in-person, through email, chat or over the phone.
  • Upselling of accounts
  • Monitoring customer satisfaction levels
  • Conduct training with new customers to properly onboard them.
  • Sending Reports to customers appropriately

COMPETENCY REQUIRED (Knowledge and Skills)

  • Must be able to communicate well in English and French both in written and verbal
  • Patience, empathy and professionalism
  • Good problem-solving and decision-making capabilities
  • Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
  • Effective time management, prioritisation and multitasking skills
  • Must be a team player
  • Calm and have an eye for details
  • Good Presentation skills
  • Should be flexible with time
  • Ability to speak french fluently

QUALIFICATION (Education and Experience)

  • BSc in a related course
  • 1 – 2 Years cognate work experience in a fast paced organisation in a similar role
  • A certification in french language (with proof)

WORKING CONDITION

  • Working hour: 8:30-17:30
  • Working day: Monday – Friday
  • WFH is available partly.
  • Probationary period will be 3-6 months.
  • Workstation (Laptop & Phone)
  • Agile working culture.

Method of Application

Interested and qualified? Go to SENRI Limited on docs.google.com to apply

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