CUSTOMER SUPPORT ASSOCIATE JOB DUTIES AND RESPONSIBILITIES
- Listening to customers’ concerns and handling complaints
- Giving detailed explanations of services or products to customers
- Working with the sales team to create better methods to address customer complaints
- Reviewing customer accounts on product usage
- Communicating effectively with customers in-person, through email, chat or over the phone.
- Upselling of accounts
- Monitoring customer satisfaction levels
- Conduct training with new customers to properly onboard them.
- Sending Reports to customers appropriately
COMPETENCY REQUIRED (Knowledge and Skills)
- Must be able to communicate well in English and French both in written and verbal
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
- Effective time management, prioritisation and multitasking skills
- Must be a team player
- Calm and have an eye for details
- Good Presentation skills
- Should be flexible with time
- Ability to speak french fluently
QUALIFICATION (Education and Experience)
- BSc in a related course
- 1 – 2 Years cognate work experience in a fast paced organisation in a similar role
- A certification in french language (with proof)
WORKING CONDITION
- Working hour: 8:30-17:30
- Working day: Monday – Friday
- WFH is available partly.
- Probationary period will be 3-6 months.
- Workstation (Laptop & Phone)
- Agile working culture.
Method of Application
Interested and qualified? Go to SENRI Limited on docs.google.com to apply