Salary Range: ₦50,000 – ₦100,000/month
Job Description
- Customer Service: Assisting customers with their queries, concerns, and requests, while maintaining a polite and professional demeanor.
- Inbound Calls: Receiving incoming calls from customers and potential clients, answering their questions, and providing accurate information.
- Outbound Calls: Making proactive calls to existing or potential customers to follow up, gather feedback, or conduct surveys.
- Problem Solving: Identifying and resolving customer issues or complaints effectively and efficiently.
- Product/Service Knowledge: Becoming familiar with the company’s products or services to provide accurate information to customers
- Data Entry: Recording customer interactions, inquiries, and complaints in the company’s database or CRM system.
- Sales and Up-Selling: Responsible for promoting and selling products or services to customers.
- Time Management: Managing call handling time efficiently to ensure a high volume of calls can be handled effectively
- Handling Escalations: Escalating complex or unresolved issues to supervisors or higher management when necessary.
- Multitasking: Managing multiple tasks simultaneously, such as listening to the customer, typing notes, and navigating through computer systems.
- Communication Skills: Using clear and effective communication to ensure customers understand the information provided
- Customer Feedback: Seeking and receiving feedback from customers to improve service quality.
- Training and Development: Participating in training sessions to stay updated on product knowledge, call handling techniques, and customer service best practices.
Requirements
- Candidates should possess a Master’s Degree qualification with 2 – 5 years work experience.
How to Apply
Interested and qualified candidates should send their CV to: rachna.jaiswal@skipperseil.com and rahul.sharma@skipperseil.com using the Job Title as the subject of the mail.