We are looking for an experienced Dispute Resolution & Reconciliation Officer who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.
Job Responsibilities:
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Coordinate with team members to solve any issues the chargeback and settlement unit faces.
- Ensure daily processing of outgoing dispute actions and the on-time response of incoming disputes.
- Coordinate with banks to solve pending issues and reply to their inquiries.
- Attend to all queries from clients on dispute issues and ensure they are resolved promptly
- Ensure all claims logged on dispute resolution systems are promptly attended to, to guide against financial loss.
- Maintain customer service standards to retain the customer base by ensuring the service provided is appropriate and taking prompt action to rectify problems/queries
- Develop and maintain business relations with the Reconciliation & Chargeback team at NIBBS, Unified Payments, Interswitch, and PalmPay’s settlement banks
Person Specification:
- A Bachelor’s Degree it’s equivalent.
- Digital Financial Services or banking industry experience.
- Experience with electronic payment systems.
- In-depth knowledge of payment processing gateways.
- Organization and time management skills.
- Proficiency in the use of Microsoft Office Suite.
- Excellent communication skills and interpersonal skills
- Attention to detail and accuracy
- Strong analytical and problem-solving skills.
How to Apply
Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply