Dispute Resolution & Reconciliation Officer at PalmPay

We are looking for an experienced Dispute Resolution & Reconciliation Officer who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.

Job Responsibilities:

• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Coordinate with team members to solve any issues the chargeback and settlement unit faces.
• Ensure daily processing of outgoing dispute actions and the on-time response of incoming disputes.
• Coordinate with banks to solve pending issues and reply to their inquiries.
• Attend to all queries from clients on dispute issues and ensure they are resolved promptly
• Ensure all claims logged on dispute resolution systems are promptly attended to, to guide against financial loss.
• Maintain customer service standards to retain the customer base by ensuring the service provided is appropriate and taking prompt action to rectify problems/queries
• Develop and maintain business relations with the Reconciliation & Chargeback team at NIBBS, Unified Payments, Interswitch, and PalmPay’s settlement banks

Person Specification:

• A Bachelor’s Degree it’s equivalent.
• Digital Financial Services or banking industry experience.
• Experience with electronic payment systems.
• In-depth knowledge of payment processing gateways.
• Organization and time management skills.
• Proficiency in the use of Microsoft Office Suite.
• Excellent communication skills and interpersonal skills
• Attention to detail and accuracy
• Strong analytical and problem-solving skills.