Key Responsibilities:
E-Business Operations:
- To strengthen the process of income generation for the bank through effective management and administration of online, eCard and electronic insurance platforms.
- Develop and implement strategies to grow e-Business.
- Develop operating manuals/procedures for e-Product operations
- Drive product utilization and performance across all channels.
- Provide user support including timely reconciliation and resolution of disputes.
- Manage e-Business channels and achieve optimal customer satisfaction.
- Responsible for payments and collections.
- Implements and monitor service level agreements.
- Manage and oversee project implementation within budget and set time frames.
- Manage relationships with third party service providers.
- Keep abreast of latest technology and development.
- Lead the e-Business advocacy across the Bank.
- Ensure the alignment of IT strategies with the long- and short-term business goals.
- Develop and implement ecommerce strategy in order to improve website performance
- Work with developers to improve website speed
- Work with the marketing team in order to improve quality and traffic acquisition.
- Regularly conduct a market research in order to discover new trends and technologies so as to improve website performance.
- Driving the sales performance of the e-commerce platform
- Managing and executing promotional campaigns.
- Develop content calendar and oversee website uploads and landing pages development.
- Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offering code performance.
Qualifications and Skills:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Proven experience in e-business operations and IT management, preferably in the banking sector.
- Strong knowledge of digital banking platforms, mobile banking, and online payment systems.
- Proficient in troubleshooting IT issues and implementing security measures.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team and independently.
- Experienced in product development and project management.
- Familiarity with regulatory requirements related to digital banking in Nigeria
- Good knowledge of UI/UX, open source, SaaS and serverless architecture.
- Minimum of 3 years in IT/E-Business unit in the banking industry.
How to Apply
Interested and qualified candidates should forward their CV to: career@chanellemicrofinancebank.com using the position as subject of email.