E Business Officer at Chanelle Microfinance Bank

Key Responsibilities:

E-Business Operations:

  • To strengthen the process of income generation for the bank through effective management and administration of online, eCard and electronic insurance platforms.
  • Develop and implement strategies to grow e-Business.
  • Develop operating manuals/procedures for e-Product operations
  • Drive product utilization and performance across all channels.
  • Provide user support including timely reconciliation and resolution of disputes.
  • Manage e-Business channels and achieve optimal customer satisfaction.
  • Responsible for payments and collections.
  • Implements and monitor service level agreements.
  • Manage and oversee project implementation within budget and set time frames.
  • Manage relationships with third party service providers.
  • Keep abreast of latest technology and development.
  • Lead the e-Business advocacy across the Bank.
  • Ensure the alignment of IT strategies with the long- and short-term business goals.
  • Develop and implement ecommerce strategy in order to improve website performance
  • Work with developers to improve website speed
  • Work with the marketing team in order to improve quality and traffic acquisition.
  • Regularly conduct a market research in order to discover new trends and technologies so as to improve website performance.
  • Driving the sales performance of the e-commerce platform
  • Managing and executing promotional campaigns.
  • Develop content calendar and oversee website uploads and landing pages development.
  • Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offering code performance.

Qualifications and Skills:

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • Proven experience in e-business operations and IT management, preferably in the banking sector.
  • Strong knowledge of digital banking platforms, mobile banking, and online payment systems.
  • Proficient in troubleshooting IT issues and implementing security measures.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team and independently.
  • Experienced in product development and project management.
  • Familiarity with regulatory requirements related to digital banking in Nigeria
  • Good knowledge of UI/UX, open source, SaaS and serverless architecture.
  • Minimum of 3 years in IT/E-Business unit in the banking industry.
How to Apply

Interested and qualified candidates should forward their CV to: career@chanellemicrofinancebank.com using the position as subject of email.

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