Job Description
- Managing and directing online sales efforts to meet sales and profit goals.
- Designing and recommending online sales programs and set short and long-term online sales strategies.
- Designing and implementing a strategic sales plan that expands the company’s customer base and ensures a strong online presence
- Present sales, revenue, and expense reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Work independently and take the lead, even when all of the pieces are not in place.
- Monitor all online orders via social media platforms, email, and website
- Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
- Manage the front end of the Givanas Cosmetics website and manage sales.
- Intermittently check all Givanas Cosmetics’ social media handles to respond to customers promptly.
- Liaise with customers to follow up on resolution of complaints or clarification of orders made.
- Document customer complaints, resolution, and root causes if possible.
- Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
- Promptly respond to customers’ comments, direct messages, inquiries, email, and complaints in an appropriate manner.
- Utilize the online sales channel to advance the company’s sales agenda.
- Responsible for the smooth running of the online retail store of Givanas Cosmetics.
- Prepare a report on the effectiveness of marketing communications across all channels.
Requirements
- Minimum of B.Sc. or HND certificate in a relevant field
- 3-5 years experience as an Online Sales Personnel in the cosmetics industry
- Proven experience as an Online Sales Officer or similar role
- Experience with B2C sales on social media and website
- Working knowledge of customer service principles & practices
- Possess excellent telephone etiquette.
- Ability to always remain professional and courteous with customers.
- Computer literacy is highly required.
- Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
- Successful previous experience as an online sales representative or online sales manager, consistently meeting or exceeding targets
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
- Highly professional and customer‐service oriented
- Must be conversant with what’s happening in the industry.
- Specialist in Microsoft Excel.
- Age:30-35
- Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis..
How to Apply
Interested and qualified candidates should forward their CV to: careers@givanas.com using the position as subject of email.