Airline operators in the country have been directed by the federal government to refund the full cost of travel tickets to passengers after a two-hour delay.
Minister of Aviation, Hadi Sirika who gave the directive at the weekly State House briefing in Aso Villa, Abuja on Thursday, July 8, also read some of the rights of aviation passengers at the briefing.
He said “On domestic flights, delay beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour. Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets. The delay between 10 pm and 4 am, the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.”