Field Service Team Lead at Wartsila Marine

We are now looking for a Field Service Team Lead to join our West Africa Operational Organization based  in Lagos, Nigeria

Role and responsibilities:

As a Field Service Team Lead, your daily duties include but are not limited to:

• The Field Service Team Lead will be responsible for 15+ middle layer FTEs (Service engineers, Senior service engineers, Service technicians, and Trainee Engineers) and will closely work with Field Service Coordinators to provide services and ensure the development of competencies are maintained for the staff assigned under him/her.
• He/She will assist the Field Service Manager in many forums with Sales, Customers, Technical Service, Agreements, and QHSE.
• The Field Service Team Lead will actively work in developing and coaching Engineers, identifying the improvement areas and driving the teams through different challenges.
• His/her primary location will be Lagos Office but will be required to travel whenever necessary to location with Nigeria and Cameroun and will report to the Field Service Manager Nigeria & Central Africa.

Requirements for the position:

• Bachelor’s Degree in a Technical discipline (Advanced Degrees Preferred);
• Minimum 5 Years of Field Service or Power Plant Experience.
• Excellent problem-solving and decision-making skills.
• Experience in a customer-facing role with responsibility for managing costs and revenues.
• Excellent organizational skills and customer empathy.
• PMP Certification would be an advantage.
• Strong commitment to delivering excellent customer service.
• Demonstrable teamwork skills and the ability to adjust and re-plan in dynamic situations.
• Excellent communication skills and well-developed cultural awareness and sensitivity.
• Proficiency with standard MS tools and experience with SAP would be an advantage.
• Being fluent in English will be seen as an advantage.