Front Desk Officer at Citygate Global

Role Summary

• We are seeking to hire a courteous and professional Front Desk Officer to join our team.
• As a front desk officer, you will be the first point of contact for visitors and clients, providing excellent customer service and administrative support.
• The ideal candidate must be friendly, organized, and capable of handling a variety of tasks in a fast-paced environment.

Key Responsibilities

• Greet and welcome visitors and clients in a friendly and professional manner.
• Answer and direct phone calls to appropriate individuals.
• Manage inquiries and provide information about the organization’s products or services.
• Schedule appointments and meetings, and maintain calendars for staff.
• Receive, sort, and distribute mail and deliveries.
• Maintain a clean and organized reception area.
• Assist with administrative tasks, such as filing, photocopying, and data entry.
• Monitor and maintain office supplies and equipment.
• Assist with other administrative duties as assigned.

Job Requirements

• Education – Minimum of HND/BSc. degree in any discipline.
• Experience – Must have a minimum of 1 – 2 years experience working in a customer service or administrative role.
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Suites (MS Excel, Word, PowerPoints)
• Ability to work independently and as part of a team.
• Attention to detail and high level of accountability, efficiency and accuracy.
• Exceptional time management, and customer service skills.

Behavioral Competencies:

• Communication Skills – Have excellent written and verbal communication skills and also be able to convey ideas &positions clearly.
• Planning &Organizing – Ability to establish priorities, plan, coordinate and monitor own work plan.
• Collaborative Skills – Ability to work effectively with a team in carrying out and executing assignments.