Head, Digital Accounts Management at Pulse NG

Job Description

• As a Head of Account Management, you will be responsible for leading and overseeing the account management team, ensuring exceptional client satisfaction and retention.
• Our ideal candidate should be a seasoned professional with extensive experience in Digital Account’s Management, exceptional leadership skills, and a proven track record of achieving client satisfaction and revenue targets.

Key Responsibilities
Client Relationship Management:

• Serve as the primary point of contact for key digital clients, building and maintaining strong, long-term relationships.
• Understand client needs, business objectives, and digital goals, and ensure these are met through effective strategies and execution.
• Regularly communicate with clients to provide updates, gather feedback, and ensure satisfaction.

Digital Strategy Development:

• Collaborate with internal teams, including digital marketing, creative, and analytics, to develop and implement tailored digital campaigns.
• Stay current with digital trends, tools, and best practices to offer innovative solutions to clients.

Team Leadership and Development:

• Manage and mentor a team of digital account managers and client service professionals, fostering a culture of excellence and continuous improvement.
• Set performance goals for the team and conduct regular reviews to ensure targets are met or exceeded.
• Provide guidance and support in the resolution of client issues and challenges.

Performance Monitoring and Reporting:

• Oversee the development of client reports, ensuring they accurately reflect campaign performance, insights, and ROI.
• Analyze campaign data to identify trends, successes, and areas for improvement.
• Present performance reports and strategic recommendations to clients on a regular basis.

Business Development and Growth:

• Identify opportunities to grow existing accounts through upselling and cross-selling additional digital services.
• Collaborate with the sales team to support new business pitches and onboarding of new clients.
• Contribute to the development of new digital products and services based on client needs and market demand.

Process Improvement and Innovation:

• Continuously assess and refine digital client management processes to enhance efficiency and client satisfaction.
• Implement tools and technologies that improve client service delivery and internal collaboration.
• Lead initiatives to drive innovation in digital service offerings.

Qualifications
Education:

• Bachelor’s Degree
• 5 – 7 years of experience in digital marketing, client management, or related fields, with at least 3 years in a leadership role.
• Proven track record of managing large-scale digital accounts and achieving client satisfaction and revenue goals.
• Experience working in a digital agency environment is highly desirable.

Skills and Competencies:

• Client Focus: Strong commitment to providing excellent service and maintaining high client satisfaction.
• Leadership: Exceptional leadership and team management skills, with the ability to inspire and motivate others.
• Strategic Thinking: Ability to develop and implement strategic plans to achieve business objectives.
• Communication: Excellent verbal and written communication skills, with the ability to build relationships and influence stakeholders.
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Technical Proficiency: Familiarity with CRM software and other account management tools.

Personal Attributes:

• Proactive: Self-starter with a proactive approach to identifying and addressing issues.
• Collaborative: Team player with strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
• Results-Driven: Focused on achieving results and driving continuous improvement.