Job Description
- As a Head of Account Management, you will be responsible for leading and overseeing the account management team, ensuring exceptional client satisfaction and retention.
- Our ideal candidate should be a seasoned professional with extensive experience in Digital Account’s Management, exceptional leadership skills, and a proven track record of achieving client satisfaction and revenue targets.
Key Responsibilities
Client Relationship Management:
- Serve as the primary point of contact for key digital clients, building and maintaining strong, long-term relationships.
- Understand client needs, business objectives, and digital goals, and ensure these are met through effective strategies and execution.
- Regularly communicate with clients to provide updates, gather feedback, and ensure satisfaction.
Digital Strategy Development:
- Collaborate with internal teams, including digital marketing, creative, and analytics, to develop and implement tailored digital campaigns.
- Stay current with digital trends, tools, and best practices to offer innovative solutions to clients.
Team Leadership and Development:
- Manage and mentor a team of digital account managers and client service professionals, fostering a culture of excellence and continuous improvement.
- Set performance goals for the team and conduct regular reviews to ensure targets are met or exceeded.
- Provide guidance and support in the resolution of client issues and challenges.
Performance Monitoring and Reporting:
- Oversee the development of client reports, ensuring they accurately reflect campaign performance, insights, and ROI.
- Analyze campaign data to identify trends, successes, and areas for improvement.
- Present performance reports and strategic recommendations to clients on a regular basis.
Business Development and Growth:
- Identify opportunities to grow existing accounts through upselling and cross-selling additional digital services.
- Collaborate with the sales team to support new business pitches and onboarding of new clients.
- Contribute to the development of new digital products and services based on client needs and market demand.
Process Improvement and Innovation:
- Continuously assess and refine digital client management processes to enhance efficiency and client satisfaction.
- Implement tools and technologies that improve client service delivery and internal collaboration.
- Lead initiatives to drive innovation in digital service offerings.
Qualifications
Education:
- Bachelor’s Degree
- 5 – 7 years of experience in digital marketing, client management, or related fields, with at least 3 years in a leadership role.
- Proven track record of managing large-scale digital accounts and achieving client satisfaction and revenue goals.
- Experience working in a digital agency environment is highly desirable.
Skills and Competencies:
- Client Focus: Strong commitment to providing excellent service and maintaining high client satisfaction.
- Leadership: Exceptional leadership and team management skills, with the ability to inspire and motivate others.
- Strategic Thinking: Ability to develop and implement strategic plans to achieve business objectives.
- Communication: Excellent verbal and written communication skills, with the ability to build relationships and influence stakeholders.
- Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
- Technical Proficiency: Familiarity with CRM software and other account management tools.
Personal Attributes:
- Proactive: Self-starter with a proactive approach to identifying and addressing issues.
- Collaborative: Team player with strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
- Results-Driven: Focused on achieving results and driving continuous improvement.
How to Apply
Interested and qualified candidates should send their CV to: careers@pulse.ng using the Job Title as the subject of the mail.