Head, Human Resources at Citygate Global

REQUIRED SKILLSET

• People Management Skills
• Leadership Skills
• Excellent communication, negotiation, and presentation skills.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Crisis Management Skills
• Resource Allocation & Cost Management Skills
• Thorough knowledge of employment-related laws and regulations.
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
• Strong planning, organizational and time management abilities
• Leadership, team management, developing and mentoring abilities.

JOB RESPONSIBILITIES

As the Head of Human Resources, you will be responsible for:

Business Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.

Leadership Responsibilities

• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

Recruitment & Selection

• Manages the talent acquisition process, which may include identifying vacancies, recruitment, interviewing, testing and hiring of qualified job applicants, collaborating with departmental managers to understand skills and competencies required for openings.
• Working with Recruitment Agencies to sources for experienced hires where needed.
• Ensuring background Check are conducted for employees including certificate verification and other related verifications as required by the Job role.

Employee Onboarding

• Introducing new employees to the organization and ensure that employee onboarding is carried out and completed.

Learning and Development

• Create learning and development programs and initiatives that provide internal development opportunities for employees.
• Implementing training and development agenda, identify areas that need attention and improvement.
• Assess training needs to apply and monitor training programs and employee development.
• Ensure Compliance with all ITF filing and registrations for Learning and Development process.
• Proactively ensure development of second line leaders and empowerment, transparency in operations.

Performance Management

Job Descriptions:

• Implement and annually updates and rewrites job description as necessary.
• Performance Management:To monitor employee performance in relation to the set target and advice staff that fall short of target.
• Coaching:Coaching on performance management issue and processes.
• Performance Appraisal:Oversee and manage a performance appraisal system that drives high performance and rewards high performing staff.

Finance Responsibilities

• Budget Preparation and Monitoring: To prepare a yearly HR Budget for implementation and ensure adequate monitoring of the budget viz-a-viz business needs and goal and to ensure that budgets are not exceeded.
• Compensation & Benefits: o Analyze trends in compensation and benefits. o Researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. o Define HR business system: Benefits, including Leave schedules etc.
• Payroll Management:To prepare and manage the payroll and prompt payment of staff salaries as at due date.
• Maintain payment plan and benefits program.

Employee Engagement

• Develop best practices approach for minimizing employee turnover.
• Bridge management and employee relations by addressing demands, managing absence, grievance, sickness etc and measure employee satisfaction, identify areas that requires improvement.
• Oversees employee disciplinary meetings, terminations, investigations and ensures effective implementation of the disciplinary and grievance procedure for all employees.
• Nurture a positive working environment.
• Create an empowered and enjoyable workplace, and performance-based culture and implementing the best people management practices.
• Managing Employee Separation Process including exit interviews and handling referrals and allied matters.

Policies & Compliance Responsibilities

• HR Policy Management:Periodic reviews and update of HR policies and practices to maintain compliance and reflect the true state of the organization at any given time. This includes strategizing, directing and ensuring timely and correct implementation of new policies and procedures which are in line with the business goals.
• Staff Handbook: Develops and implement handbook policies and procedures and maintain handbook on policies and procedures.
• Government Regulations: To ensure compliance with all federal, state, and local government regulations related to Human Resource Management including ITF, Pension, Tax and Labour Laws amongst others and recommended best practices.
• Legal Compliance: Ensure legal compliance throughout human resource management.

Operational Responsibilities

• Records Managment: Maintain human resource database records by designing a filing and retrieval system, keeping past and current records.
• Strategic Planning: Draft a Strategic Plan for Human Resources in conjunction with Senior

Management & Heads of Department and ensure deliverables within an agreed time frame.

• Operations: Leading day-to-day operations by directing and coordinating activities consistent with established goals, objective, and policies set by the Board of Directors.
• Staff Management: Day to day management of the employee for optimal performance in line with corporate objectives and the laid down HR Policies
• Organization Culture & Cultural Development: Review the current organizational structures with a view to developing a structure that will enable employee to perform optimally and contribute positively to the growth of the organization.

Stakeholder Responsibilities

• Stakeholder Guidance on HR: Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Quarterly Reports: You are to present a comprehensive quarterly report to the Board of Directors, this report should cover all aspect of Human Resource Management.
• HR Metrics Utilisation: Report to management and provide decision support through HR metrics
• In addition, you will be responsible for other duties as may from time to time be assigned to you by the Board of Directors.

ROLE REQUIREMENTS

• A minimum of 5 years experience in Human Resource Management (Special Consideration will be given to candidates with experience in the Commercial banking and Microfinance Sector)
• A minimum of 3 years HR Generalist experience
• Proven working experience as HR Manager or other HR Executive
• Experience in developing and implementing strategic and business plans is required.
• A minimum of a graduate BSc/BA is required, master’s degree, or Professional qualification will be an added advantage.
• Thorough knowledge of Human Resources functions
• Demonstrable Proficiency in Microsoft Office Suite is required.