Job Summary
The Head of Operations will oversee, optimize, and drive all operational aspects of Nairametrics to achieve both strategic and day-to-day goals. This role involves collaborating across departments to streamline processes, manage HR responsibilities, spearhead special projects, and ensure the team aligns with company objectives. The ideal candidate is a strategic thinker with experience in media operations, strong leadership skills, and a passion for delivering impact in a fast-paced environment.
Key Responsibilities
Strategic Planning and Execution
- Drive the operational execution of Nairametrics\’ business strategy and goals, collaborating closely with the CEO.
- Develop and implement scalable processes to support business growth and ensure efficient use of resources.
- Identify and execute key projects that align with organizational goals, setting timelines, deliverables, and measuring outcomes.
- Coordinate cross-functional teams to ensure alignment with strategic initiatives and corporate objectives.
Human Resources and People Management
- Lead and oversee HR functions, including recruitment, onboarding, performance management, and talent retention.
- Develop and maintain a positive workplace culture that aligns with Nairametrics\’ core values: Innovation, Execution, Impact, Growth, and Optimization.
- Conduct quarterly performance reviews and ensure staff meet performance targets; manage underperformance by developing improvement plans or re-assigning roles as necessary.
- Manage employee relations, handle disciplinary actions, and foster a culture of accountability.
Project Management and Operational Efficiency
- Lead key projects from conception through execution, establishing metrics for success and adjusting plans based on data-driven insights.
- Establish clear processes for operational tasks, streamline workflows, and ensure adherence to company policies.
- Develop and maintain an efficient system for task and project management, ensuring timely deliverables across departments.
- Oversee finance-related projects, ensuring adherence to budgeting, invoicing, and payment policies, including compliance with internal financial controls.
Performance and Process Improvement
- Analyze operational processes to identify areas for improvement and implement solutions that increase efficiency and reduce costs.
- Regularly review and update operational policies to ensure they align with company growth and industry standards.
- Implement and oversee KPIs for all departments, driving operational success and maintaining high-performance standards.
- Conduct bi-annual reviews of company policies and procedures, ensuring they adapt to the evolving needs of the business.
Stakeholder Management and Communication
- Act as a bridge between departments, ensuring effective communication and alignment with company-wide initiatives.
- Collaborate with senior leadership to establish regular reporting mechanisms and provide insights on project status, risks, and opportunities.
- Liaise with external stakeholders as required, representing Nairametrics in discussions that impact operational planning and strategic alignment.
Qualifications
- Education: Bachelor’s degree in Business Administration, Operations Management, or related field. A Master’s degree in a relevant field or an MBA is a plus.
- Experience: Minimum of 8-10 years of experience in an operations management role, preferably in the media, technology, or financial services industry, with at least 5 years in a senior leadership position.
Skills:
- Proven track record in strategic planning, project management, and driving operational efficiency.
- Strong people management skills, with experience overseeing HR functions, managing teams, and building company culture.
- Excellent problem-solving abilities with a data-driven approach to decision-making.
- Exceptional interpersonal and communication skills, with an ability to manage internal and external relationships effectively.
- Familiarity with financial controls, budgeting, and compliance management.
Key Competencies
- Strategic Vision: Ability to think critically about the company\’s operations and implement processes that support growth and agility.
- Leadership: Motivated to lead by example, fostering a results-oriented and innovative team environment.
- Organizational Agility: Skilled in multitasking and prioritizing within a dynamic, fast-paced work environment.
- Financial Acumen: Familiar with budgeting, financial planning, and expense management, especially within a media or content-focused business model.
Why Join Us?
- Impact: Play a pivotal role in shaping the operational framework of Nigeria’s leading financial content platform.
- Growth Opportunities: Work closely with the CEO and senior leadership, influencing the company’s strategic direction.
- Work Culture: Thrive in a team that values agility, innovation, and excellence in all aspects of its operation.
Interested and qualified candidates should forward their CV to: hello.hr@nairametrics.com using the position as subject of email.