Head of Operations at Nairametrics

Job Summary

The Head of Operations will oversee, optimize, and drive all operational aspects of Nairametrics to achieve both strategic and day-to-day goals. This role involves collaborating across departments to streamline processes, manage HR responsibilities, spearhead special projects, and ensure the team aligns with company objectives. The ideal candidate is a strategic thinker with experience in media operations, strong leadership skills, and a passion for delivering impact in a fast-paced environment.

Key Responsibilities

Strategic Planning and Execution

• Drive the operational execution of Nairametrics\’ business strategy and goals, collaborating closely with the CEO.
• Develop and implement scalable processes to support business growth and ensure efficient use of resources.
• Identify and execute key projects that align with organizational goals, setting timelines, deliverables, and measuring outcomes.
• Coordinate cross-functional teams to ensure alignment with strategic initiatives and corporate objectives.

Human Resources and People Management

• Lead and oversee HR functions, including recruitment, onboarding, performance management, and talent retention.
• Develop and maintain a positive workplace culture that aligns with Nairametrics\’ core values: Innovation, Execution, Impact, Growth, and Optimization.
• Conduct quarterly performance reviews and ensure staff meet performance targets; manage underperformance by developing improvement plans or re-assigning roles as necessary.
• Manage employee relations, handle disciplinary actions, and foster a culture of accountability.

Project Management and Operational Efficiency

• Lead key projects from conception through execution, establishing metrics for success and adjusting plans based on data-driven insights.
• Establish clear processes for operational tasks, streamline workflows, and ensure adherence to company policies.
• Develop and maintain an efficient system for task and project management, ensuring timely deliverables across departments.
• Oversee finance-related projects, ensuring adherence to budgeting, invoicing, and payment policies, including compliance with internal financial controls.

Performance and Process Improvement

• Analyze operational processes to identify areas for improvement and implement solutions that increase efficiency and reduce costs.
• Regularly review and update operational policies to ensure they align with company growth and industry standards.
• Implement and oversee KPIs for all departments, driving operational success and maintaining high-performance standards.
• Conduct bi-annual reviews of company policies and procedures, ensuring they adapt to the evolving needs of the business.

Stakeholder Management and Communication 

• Act as a bridge between departments, ensuring effective communication and alignment with company-wide initiatives.
• Collaborate with senior leadership to establish regular reporting mechanisms and provide insights on project status, risks, and opportunities.
• Liaise with external stakeholders as required, representing Nairametrics in discussions that impact operational planning and strategic alignment.

Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, or related field. A Master’s degree in a relevant field or an MBA is a plus.
• Experience: Minimum of 8-10 years of experience in an operations management role, preferably in the media, technology, or financial services industry, with at least 5 years in a senior leadership position.

Skills:

• Proven track record in strategic planning, project management, and driving operational efficiency.
• Strong people management skills, with experience overseeing HR functions, managing teams, and building company culture.
• Excellent problem-solving abilities with a data-driven approach to decision-making.
• Exceptional interpersonal and communication skills, with an ability to manage internal and external relationships effectively.
• Familiarity with financial controls, budgeting, and compliance management.

Key Competencies

• Strategic Vision: Ability to think critically about the company\’s operations and implement processes that support growth and agility.
• Leadership: Motivated to lead by example, fostering a results-oriented and innovative team environment.
• Organizational Agility: Skilled in multitasking and prioritizing within a dynamic, fast-paced work environment.
• Financial Acumen: Familiar with budgeting, financial planning, and expense management, especially within a media or content-focused business model.

Why Join Us?

• Impact: Play a pivotal role in shaping the operational framework of Nigeria’s leading financial content platform.
• Growth Opportunities: Work closely with the CEO and senior leadership, influencing the company’s strategic direction.
• Work Culture: Thrive in a team that values agility, innovation, and excellence in all aspects of its operation.