Role and Responsibilitie
- Delivering excellent service to ensure high levels of customer satisfaction.
- Develop and implement effective inventory management strategies and recordkeeping to ensure optimal stock levels of medical supplies, equipment, and pharmaceuticals.
- Implement inventory control measures to prevent theft, damage, or loss of supplies, and conduct regular audits to ensure accuracy.
- Resolve any issues or discrepancies related to inventory, orders, or deliveries in a timely manner.
- Monitor expiration dates and ensure stock is in good condition. If damaged, near expiration or no longer in good condition, escalate to the COO and coordinate methods to exhaust.
- Ensure proper storage conditions in compliance with regulatory guidelines.
- Collaborate with various departments to forecast demand, monitor usage patterns, and anticipate inventory needs.
- Preparing detailed reports on buying trends, customer requirements, and profits.
- Collaborate with all departments to understand their needs and preferences, ensuring the availability of specific supplies when required.
- Coordinate with team leads to create and manage the budget for the store operations, tracking expenditures and identifying cost-saving opportunities.
- Stay updated on industry trends, advancements in medical equipment, and changes in regulations to make informed decisions about procurement and inventory management.
- Follow and maintain the storage of vaccination and other medicines according to cold chain protocol.
- Follow the procedures for labeling items going to each area to ensure safety, security and proper disposal.
- Ensuring store compliance with health and safety regulations.
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
- Responding to customer complaints and concerns in a professional manner.
- Identify and assess customers’ needs to achieve satisfaction
- Inspiring repeat business from clients
- Monitoring and measuring client satisfaction
- Conducting departmental and company-wide workshops and presentations
- Contribute to developing and following procedures, guidelines, and policies
- participating in marketing campaigns.
- Processing confidential data and information according to guidelines.
- Communicating and coordinating with colleagues as necessary
- Training and onboarding new staff
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
Educational Requirements and Qualifications
- Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
- Proven experience as a Store Officer or in a similar role
How to Apply
Interested and qualified candidates should send their CV to: hr@finnihmedicalcentre.com using the Job Title as the subject of the mail.