Human Capital Officer at Eye Foundation Hospital

Job Summary

• Human Capital (HC) Officer is a professional responsible for providing support in the various human capital management functions, which include recruitment, staffing, training and development, performance monitoring, employee counseling and other assigned human capital management functions.

Responsibilities

Your duties shall include, but not limited to the following:

General:

• Recruit staff which includes creating and developing job descriptions, providing support in preparing advertisements, screening application forms, short-listing the candidates, interviewing and pre-selecting them
• Orient, educate and train employees, acquaint them with their specific responsibilities, communicate in clear terms what is expected from them, and introduce them to the institution’s core values, vision and mission statement
• Implement salary reviews; negotiate on issues regarding pay and conditions with staff and representatives.
• Ensure that department managers receive an accurate and timely assistance in response to particular queries related to HC policies or other aspects of employment legislation
• Implement HC strategic plans with line managers, in terms of skill and number levels in considerations with long-term and immediate staff requirements
• Implement appropriate disciplinary procedures
• Advise on career development, work matters, employee relation matters, and personal problems
• Maintain an effective medium of communication and close collaboration among the workers in the organization
• Performs general clerical duties to include but not limited to: typing, photocopying, faxing, mail distribution, filing, receiving phone calls etc.
• Provide general support to visitors and act as the point of contact for internal and external clients
• Organize and schedule appointments, plan meetings and take detailed minutes
• Assist in the preparation of regularly scheduled reports
• Book travel arrangements

Report/Record Maintenance:

• Maintain/process documentation and prepare reports relating to personnel activities (new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time, staffing, recruitment, training, grievances, performance evaluations etc.)
• Maintain current personnel files and databases
• Update and maintain employee benefits, employment status, and similar records
• Perform file audits to ensure that all required employee documentation is collected and maintained.
• Complete exit paperwork and scheduling exit interviews

Compliance:

• Maintain a safe and healthy work environment by following standards and procedures; complying with legal codes and regulations
• Adhere to all company safety principles and guidelines
• Maintain confidentiality of the company’s business affairs at all times
• Ensure punctuality and adhere to all staff and company policies
• Actively participate in training related to role

Customer Service:

• Greet and provide a high level of customer service to visitors, customers and fellow employees
• Effectively manage all complaints and ensure that processes are put in place to prevent future recurrences

Communication:

• Establish and maintain effective inter-departmental working relationships
• Have good work relationships with vendors, customers and other partners
• Attend all required meetings when and where required
• Provide accurate and timely information when and where required
• Communicate courteously

Qualifications

• Candidates should possess B.Sc. Degrees, preferably in Human Resources, Industrial Relations or Personnel Management or any other Degree in Arts, Humanities or Social Sciences
• Minimum of 5 year working experience is required.
• CIPM certification is an added advantage.

Skills and Competencies:

• Must be adept at problem-solving, including being able to identify issues and resolve problems in a timely manner
• Must possess strong interpersonal skills
• Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the Human Capital management team, and in group presentations and meetings
• Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information
• Must be able to prioritize and plan work activities as to use time efficiently
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback.

Computer Savvy Skills:

• Proficient in the use of MS office suite. {Word, Excel and PowerPoint}
• Knowledge and skillful use of Sage ERP (HR Module).

Core Values:

• Accountability
• Resourcefulness
• Ethics
• Flexibility
• Respectful Engagement
• Empathy.