Nestlé Nigeria is currently looking for an IT Coordinator, reporting to the ITC Lead for the country/cluster. Responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.
A day in the life of the IT Coordinator:
- Ensures all technical/process support for PC’s issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
- Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
- Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
- Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the GISIT or IT support from the region
- Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using SNOW Standards.
- Configures setup and diagnose performance of workstations.
- Assists the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
- Assists in the implementation of new information systems, which may replace or augment the current application set.
- Handles all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
- Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
- Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
- Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
- Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.
What Will Make You Successful?
- Bachelor’s degree or its equivalent in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
- 2 years’ technical experience in systems hardware, LAN, WAN, telephony.
- Service delivery orientation, including prioritization and scheduling.
- Good communication skills with demonstrated clarity in spoken and written words with fairly good knowledge of English language.
- Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.
How to Apply
Interested and qualified? Go to Nestle Foods on jobdetails.nestle.com to apply