Internal Control Officer at Mkobo Microfinance Bank Limited (Mkobobank)

Qualifications

• Bachelor’s Degree in Accounting, Economics, Statistics, or any related field.
• 2-3 years experience in risk and internal control.
• Certification in MCIB is a plus.

Job role

The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of the Bank.

The LAF Operations Associate ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.

• Engaging LAF Partner representatives and officers on LAF related matters
• Conduct riders pre-screening and on-boarding exercises
• Liaise with internal stakeholders on all matters involving LAF riders and ensure speedy resolution to service issues.
• Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders
• Oversee daily operational activities of the riders and partner related matters
• Responsible for Bike recovery in the event of payment default by riders.
• Follow up with service centres for quick repairs and servicing of bikes
• Engage all third-party service providers for Asset insurance, tracking and registration processing.
• Act as the first point of call in providing operational support for the LAF riders
• Escalate to the COO all issues which requires management decision and Authorization
• Monitor and assess operational risk exposures, events, business and IT incidents to ensure such cases are appropriately escalated.
• Support the business in development and implementation of appropriate risk controls to mitigate such incidents.
• Embedding an appropriate risk culture.
• Internal controls function to minimize risks and protect assets, ensure accuracy of records, promote operational efficiency, and encourage adherence to policies, rules, regulations, and laws.
• Identify the risks that a business faces and develop preventive strategies.
• Reviewing of SOP from time to time.
• Provide training on policy and controls.
• Review Vendor creation, Customer Creation (Agreements), and Credit setting for customers.
• Review Capex project briefs and compliance with procedures.