IT Director at DHL

Role Context

Develops new IT processes, standards, and operational plans in support of the division’s and country’s business and IT strategy.

Key responsibilities.

• Ensures adherence to IT governance mechanisms for the country within overall DPDHL guidelines.
• Prepares detailed IT roadmaps and migration strategy for applications in collaboration with others.
• Manages the IT-interface at country level, provides co-ordination and direction, and interacts with the business in the country to ensure the needs of the business are addressed and issues raised are escalated and resolved.
• Ensures all IT services and solutions are delivered efficiently, effectively and on time within the country and are aligned with the strategic needs of the division.
• Delivers operational quality and consistency of the IT systems in the country.
• Evaluates and prioritizes improvements to the country’s IT portfolio considering available resources.
• Analyses complex issues in IT and significantly improves, changes, or adapts existing methods and techniques.
• Develop and execute IT strategies aligned with the organization’s overall business objectives. This includes long-term planning, setting IT goals, and ensuring that IT investments support the company’s growth and competitiveness.
• Manage the IT department’s budget, including allocating resources, controlling costs, and ensuring that IT expenditures are in line with organizational priorities.
• Oversee and lead IT teams, including system administrators, network engineers, software developers, cybersecurity specialists, and support staff. Recruit, train, and manage IT personnel.
• Identify and implement technologies that enhance business operations and efficiency. This includes selecting hardware, software, and infrastructure solutions and ensuring seamless integration.
• Develop and maintain IT security policies and practices to protect the organization’s data and systems from cyber threats. Ensure compliance with relevant data protection and industry-specific regulations.
• Oversee IT projects, ensuring that they are delivered on time, within budget, and meet quality standards. This may involve managing various projects simultaneously.
• Maintain and upgrade the organization’s IT infrastructure, including servers, networks, and data centres, to ensure reliability, scalability, and performance.
• Collaborate with external vendors and service providers for IT solutions, negotiating contracts, and ensuring service-level agreements are met.
• Implement and manage IT service processes and best practices to provide efficient and reliable IT services to the organization and end-users.
• Develop and maintain disaster recovery and business continuity plans to minimize downtime and data loss in the event of IT disruptions or disasters.
• Oversee data storage, backup, and retention strategies to ensure data integrity and availability.
• Establish and enforce IT governance frameworks, policies, and procedures to ensure transparency, accountability, and compliance with regulatory requirements.
• Communicate effectively with senior management, department heads, and other stakeholders to understand their IT needs and ensure that IT initiatives align with business goals.
• Stay current with industry trends and emerging technologies, evaluating their potential impact on the organization, and recommending adoption when appropriate.
• Develop and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of IT operations and report on IT’s contribution to the organization.

DPO:

• Maintaining records of data processing activities and ensuring that they are up-to-date and readily available for regulators, if needed.
• Developing and implementing procedures for detecting, reporting, and responding to data breaches in a timely and effective manner, including notifying relevant authorities and affected individuals when required.
• Providing guidance to the organization and its employees on data protection laws and regulations, as well as best practices for data handling and protection.
• Ensuring that the organization complies with data protection laws and regulations by conducting regular audits and assessments.
• Developing and maintaining data protection policies, procedures, and documentation to ensure that data is processed in compliance with applicable laws.
• Serving as a point of contact for data protection authorities and cooperating with them in case of investigations or inquiries.
• Assessing and monitoring the data protection practices of third-party vendors or data processors with whom the organization shares personal data.
• Regularly reporting to senior management or the board of directors on the organization’s data protection activities, risks, and compliance status.

People and Performance Management:

• Recruits and develops members of the country IT leadership team; keeps them motivated and oversees their task assignments.
• Leads and manages team; determines team structure, roles, performance targets in co-operation with general management.
• Evaluates performance and proposes performance-based compensation for direct reports.
• Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best of customer service talents within DHL to enhance customer service experiences for customers.
• Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure, roles, performance targets in co-operation with division leadership.
• Evaluates performance and proposes performance-based compensation for direct staff.
• Design and develop IT architecture (org structure, job profiles, competence profiles)
• Develop performance contracts, performance targets and KPI for customer staff.
• Build departmental capacity and capability to enable achievement of commercial objectives.
• Align people, competencies to meet the business objectives and manage staff competency levels and performance according to service requirements and business needs.
• Ensuring that all IT activities meet or improve on budget, cost, volume, and efficiency targets (Key Performance Indicators (KPIs) in line with business objectives
• Supports managers to identify and manage high performing / high potential individuals and ensures succession is in place for key positions.
• Facilitates the identification of talent, key positions & succession plans at all levels.
• CIS facilitation (as required)

Fin and projects:

• Alignment to Business Strategy and implemented through.
• Oversees the IT budget on the country level.
• Approves all major IT projects including integration projects on country level.
• Delivers agreed programs and projects within time, cost, and quality constraints, within the country reporting and stakeholder management:
• Prepares necessary frequent reports for MD, SSA Area office and SMT.
• Analyze records of internal customer inquiries, purchases, service requests and complaints to identify trends.
• To monitor IT KPIs, standards, and reporting

Balance operational metrics against IT metrics

• Translate IT trends into easy-to-understand reports or presentations for SMT and SSA Area office.
• Persuades others within the country, region and/or division to accept proposals and programs where there may be little interest in cooperating or participating.
• Builds and develops effective working relationships with stakeholders, technical specialists and third parties.
• Liaises with IT service providers based in the country and in other countries where services may be provided / hosted

Skills

• Communication skills (English), spoken and written.
• Minimum of 10 years in Logistics and/or courier industry
• 5 years’ experience leading Information Technology teams

Competencies:

• Planning and Organizing
• Passion for Business continuity and contingency plans
• Communication
• Achievement Drive
• Initiative
• Attention to Detail
• Teamwork
• High tolerance for stress
• We are looking forward to your application.

Expected Qualifications

• IT related qualification NQF Level 8 – 10
• IT related Degree and Diploma
• Post-graduate qualification in Management