Job Purpose
- To build, maintain, support and administer infrastructure for vending/POS/ERP and identifying end-user requirements. Keeping data secure by managing access, privileges and information within the system.
Responsibilities
Support Systems:
- Support Restaurant managers work with other management staff to determine and implement specific technical needs and priorities of the organization
- Direct staff, determine necessary technology advances and educate staff on the use of software /hardware systems in the organization’s day-to-day operations
- Monitor systems to detect deficiencies, and recommend changes and solutions
- Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
- Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
- Basic database management skills
- Understanding of different POS hardware/terminals
- repairing equipment and replacing parts
- planning and undertaking scheduled maintenance upgrades
- Ability to manage AD users and object preferably windows server 2008r2
IT Operations:
- Challenge others when the values are not demonstrated. Develop, Train and give feedback to subordinates where applicable.
- Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
- Share information, knowledge and experience freely with others
- Fully understand the set-up and operations of all Enterprise Solutions acquired and used by Food Concepts Plc
- Provide first level support to all users within the agreed timeframe
- Execute system control functions as requested by (and on behalf of) business owners
- Support Business Managers when they train their new staff on the use of the use of the system, by providing required intellectual assistance, software, hardware and/or training materials
- Update all relevant documentation (including Process Manuals, Training Manuals, Policy Documents, Configuration documents etc) required for the effective use of all enterprise solutions
- Prepare for and support the implementation of new enterprise solutions and/or the addition of new modules of existing enterprise solutions
- Ensure store wide reporting
Requirements
- Interested candidates should possess a Minimum of a Bachelor’s degree or HND in Computer Science, Information Technology, or a related discipline with at least 3 years of work experience.
Key Performance Indicators:
- IT System uptime/downtime
- Mean Time Between Faults
- Mean Time to Resolve
- Number of system breaches due to virus attacks and or breaches
- Network Uptime/downtime
Knowledge and Competences:
- ERP – Oracle, Micros
- IRP software
Decision Expectation:
- Acts on defined procedures and decisions
- Enforces agreed decisions
- Plans own work schedule and work schedule of subordinates
- Responsible for deploying hardware, and applications across all business locations.
- Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role
How to Apply
Interested and qualified? Go to Food Concepts Plc on career2.successfactors.eu to apply