IT Intern at Lagoon Hospitals

Job Summary:

• The Enterprise Application Support Intern will assist in maintaining, troubleshooting, and supporting a range of enterprise applications. This role is ideal for recent graduates or students pursuing a degree in computer science, information systems, or related fields who are eager to gain hands-on experience in application support within a dynamic and fast-paced environment.

Key Duties/Responsibilities

• Provide Application Support: Assist in monitoring and troubleshooting enterprise applications to ensure optimal performance and uptime.
• Incident Management: Collaborate with the IT and support teams to track, document, and resolve issues related to enterprise applications and escalate unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
• User Support: Assist end-users by resolving technical issues and providing continous training and documentation as needed.
• System Monitoring: Utilize monitoring tools to ensure application health and report on any abnormalities or performance issues.
• Documentation: Help create and maintain documentation of application processes, configuration, and troubleshooting steps.
• Testing: Assist in the testing of updates, patches, and new features for enterprise applications to ensure proper functionality.
• Collaboration: Work closely with system administrators, and other IT staff to ensure seamless integration and functionality of enterprise application systems.
• Data Analysis: Support in gathering and analyzing data to identify trends, performance issues, or areas for improvement in application performance.
• Reports: Provide daily reports to the Support Team lead on the experience of users and provide feedback shared during engagements.

Job Specifications:

• Education Qualification: Minimum of BSc from reputable Academic Institution
• Technical Skills: Ability to operate and navigate a computer system.

Key Result Areas/Performance Goals: ·

• Timely Closure and Resolution of User Issues and Enquiries. ·
• Great Customer Satisfaction via Exceptional Guidance and Support provision. ·
• On-time Escalation of Complex Problems and Efficient Follow-up towards Closure. Quick Closure of Users’ Knowledge Gaps in cases of System updates from Developers.