Job Description
- The primary purpose of the role is problem resolution for our customers, responding to telephone and email enquiries and providing excellent customer service and support for our end users.
- Logging support and request calls and dealing with them appropriately.
- You should be experienced with Windows desktop and server, Office 365, have LAN/WAN network experience but primarily, must be exceptionally customer-focused. Good knowledge of Microsoft, Cisco, VMware, CompTIA, will also be considered favourably as will a degree-based qualification in computing science or engineering. Primarily the recruitment process will be candidate driven.
Key Responsibilities
- Provide technical support to field engineers using Android mobile devices and Windows laptops, as well as office-based staff using Windows 10 and 11 desktops/laptops.
- Assist with troubleshooting hardware, software, and network issues remotely and on-site.
- Respond to IT support requests via phone, email, or ticketing system.
- Maintain an organised and up-to-date record of support requests and resolutions.
- Collaborate with other IT team members to resolve more complex technical issue.
How to Apply
Interested and qualified candidates should send their CV to: support@3supports.com.ng using the Job Title as the subject of the mail.