IT Supervisor at TRANOS

Job Summary

This role will be responsible for ensuring the efficient operation of all IT systems and providing technical guidance and support to staff.

Job Details

  • Drive the development and implementation of IT strategy and policies in line with the company’s strategic plan and objectives
  • Develop and manage the planning and budgeting for IT services to ensure that resources are used to provide best in class IT services that are in line with the strategy
  • Develop controls for emerging technologies and integrate with organisation initiatives to drive secure strategies and deployment.
  • Supervise and lead the IT support team, including assigning tasks, monitoring performance, and providing training and mentorship.
  • Provide hands-on support for hardware, software, and network issues, escalating complex problems to higher-level IT staff or external vendors as needed.
  • Oversee the maintenance and monitoring of all IT infrastructure, including servers, networks, and applications, ensuring optimal performance and security.
  • Ensure timely and effective support for end-users, manage ticket queues, and prioritize requests based on urgency and impact.
  • Coordinate and manage IT projects, including hardware and software upgrades, system implementations, and network enhancements.
  • Implement and enforce IT security policies and procedures, including data backup, disaster recovery, and user access controls.
  • Liaise with external vendors and service providers for procurement, maintenance, and support of IT systems and services.
  • Maintain detailed records of IT assets, configurations, and procedures, ensuring documentation is up-to-date and accessible.
  • Ensure compliance with company policies, industry standards, and legal requirements, supporting audits and reviews as needed.
  • Generate regular reports on IT performance, incidents, and project progress for management review.

Requirements

  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • Relevant industry certifications is an added advantage.
  • Minimum of 4 years of experience in IT support, with at least 2 years in a supervisory role.
  • Hands-on experience with operating systems, network configurations, and troubleshooting.
  • Experience managing and maintaining IT infrastructure, including servers, networks, and applications.
  • Proven experience in managing IT projects from conception through to completion, including software upgrades, hardware installations, and system implementations.
  • Proficiency in network administration, server management, and enterprise-level software applications.
  • Solid understanding of IT security principles, with practical experience implementing and managing security protocols.

Benefits

  • Competitive Reward Structure
  • Career Development Opportunities
  • Health and Wellness Benefits
  • Safe and Conducive working environment
How to Apply
Interested and qualified? Go to TRANOS on tranos.seamlesshiring.com to apply

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