Job Summary
This role will be responsible for ensuring the efficient operation of all IT systems and providing technical guidance and support to staff.
Job Details
- Drive the development and implementation of IT strategy and policies in line with the company’s strategic plan and objectives
- Develop and manage the planning and budgeting for IT services to ensure that resources are used to provide best in class IT services that are in line with the strategy
- Develop controls for emerging technologies and integrate with organisation initiatives to drive secure strategies and deployment.
- Supervise and lead the IT support team, including assigning tasks, monitoring performance, and providing training and mentorship.
- Provide hands-on support for hardware, software, and network issues, escalating complex problems to higher-level IT staff or external vendors as needed.
- Oversee the maintenance and monitoring of all IT infrastructure, including servers, networks, and applications, ensuring optimal performance and security.
- Ensure timely and effective support for end-users, manage ticket queues, and prioritize requests based on urgency and impact.
- Coordinate and manage IT projects, including hardware and software upgrades, system implementations, and network enhancements.
- Implement and enforce IT security policies and procedures, including data backup, disaster recovery, and user access controls.
- Liaise with external vendors and service providers for procurement, maintenance, and support of IT systems and services.
- Maintain detailed records of IT assets, configurations, and procedures, ensuring documentation is up-to-date and accessible.
- Ensure compliance with company policies, industry standards, and legal requirements, supporting audits and reviews as needed.
- Generate regular reports on IT performance, incidents, and project progress for management review.
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Relevant industry certifications is an added advantage.
- Minimum of 4 years of experience in IT support, with at least 2 years in a supervisory role.
- Hands-on experience with operating systems, network configurations, and troubleshooting.
- Experience managing and maintaining IT infrastructure, including servers, networks, and applications.
- Proven experience in managing IT projects from conception through to completion, including software upgrades, hardware installations, and system implementations.
- Proficiency in network administration, server management, and enterprise-level software applications.
- Solid understanding of IT security principles, with practical experience implementing and managing security protocols.
Benefits
- Competitive Reward Structure
- Career Development Opportunities
- Health and Wellness Benefits
- Safe and Conducive working environment
How to Apply
Interested and qualified? Go to TRANOS on tranos.seamlesshiring.com to apply