IT Support – Graduate Trainee at Arnergy Solar Limited

JOB DESCRIPTION FOR IT SUPPORT INTERN/TRAINEE

Essential Job Duties/Responsibilities:

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Identify and report system issues to the IT manager.
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Monitor backup systems and procedures to ensure data security.
• Record activities, solutions and other responses to requests for service.
• Assist in maintaining inventory records and documentation for equipment.
• Consult with vendors for escalations.
• Provide backup technical support for the network including router, firewall, and wireless access point.
• Maintains open communication and positive working relationships with staff.
• Perform other duties/projects as assigned.

Qualifications (Knowledge, Skills, and Abilities):

• Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Applicant must have awareness of the PC industry
• current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
• Applicants should have the ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.

Requirements:

• Minimum of six months paid or volunteer work experience with computer desktop
• support in a networked environment for a small to mid-sized organization.
• Must be available to work a minimum of 40 hours per week.
• Must be available and willing to commit at least twelve (12) months initially for an internship.
• Must be pursuing an undergraduate Bsc or HND in computer related field
• A basic understanding of computer network cabling and network file and print services.
• A GPA of 3.0 or above.
• Proficiency in computer applications:
• Microsoft Excel – Manipulation of data; transferring data; development of charts and tables
• Microsoft Word – Entering and formatting text; inserting charts, tables, and other visuals
• Microsoft PowerPoint – Creating and editing slides; inserting text, charts, tables, and visuals
• Ability to respond effectively to inquiries or complaints.
• Ability to develop, maintain, and promote strong internal and external relationships
• Ability to define problems, collect data, establish facts, and draw valid conclusions