JOB DESCRIPTION FOR IT SUPPORT INTERN/TRAINEE
Essential Job Duties/Responsibilities:
- Respond to user requests for service, troubleshoot problems and help develop solutions.
- Support PC hardware components, desktop operating system software, and application software.
- Perform minor repairs to equipment and arrange for other servicing needs.
- Identify and report system issues to the IT manager.
- Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
- Monitor backup systems and procedures to ensure data security.
- Record activities, solutions and other responses to requests for service.
- Assist in maintaining inventory records and documentation for equipment.
- Consult with vendors for escalations.
- Provide backup technical support for the network including router, firewall, and wireless access point.
- Maintains open communication and positive working relationships with staff.
- Perform other duties/projects as assigned.
Qualifications (Knowledge, Skills, and Abilities):
- Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Applicant must have awareness of the PC industry
- current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
- Applicants should have the ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.
Requirements:
- Minimum of six months paid or volunteer work experience with computer desktop
- support in a networked environment for a small to mid-sized organization.
- Must be available to work a minimum of 40 hours per week.
- Must be available and willing to commit at least twelve (12) months initially for an internship.
- Must be pursuing an undergraduate Bsc or HND in computer related field
- A basic understanding of computer network cabling and network file and print services.
- A GPA of 3.0 or above.
- Proficiency in computer applications:
- Microsoft Excel – Manipulation of data; transferring data; development of charts and tables
- Microsoft Word – Entering and formatting text; inserting charts, tables, and other visuals
- Microsoft PowerPoint – Creating and editing slides; inserting text, charts, tables, and visuals
- Ability to respond effectively to inquiries or complaints.
- Ability to develop, maintain, and promote strong internal and external relationships
- Ability to define problems, collect data, establish facts, and draw valid conclusions
How to Apply
Send CVS to: recruitment@arnergy.com