IT Support Officer at Mikano

Responsibilities

  • Monitor & support network databases and systems, updating system hardware and software and troubleshooting for system errors.
  • Timely resolution of IT incidents and minimize end-user and prevention of IT services downtime.
  • Manage the configuration and installation of approved software & hardware on all company-supplied computers.
  • Proactively manage the running of telephone network services.
  • Specify and ensure the purchase of all computer equipment.
  • Serve as IT liaison with internal departments & external vendors to understand their needs and ensure escalated internet & connectivity issues are resolved in a timely manner.
  • Track and maintain computer equipment inventories.
  • Diagnose, troubleshoot, and resolve computer hardware and software issues.
  • Ensure compliance with QMS and FSMS requirements in assigned work.

Qualifications

  • B.Sc/HND in Computer Science or related course.
  • IT Information Library (ITIL) & Microsoft certification.
  • Security & network certification are added advantages.
  • 3 years experience in a similar capacity.
  • Knowledge of current trends and developments in information technology.
How to Apply

Interested and qualified candidates should send their CVs to: careers@mikano-intl.com using the job role as the subject of the email.

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