Job Brief
- A Key Account Manager is responsible for handling the most important client accounts in modern trade.
- These accounts (Supermarkets & Major hospitals) make up the highest percentage of the channel, and always ensure a strong relationship with them is maintained.
- He/she will also bring in new business from existing clients or contacts and will develop new relationships with potential clients
Job Responsibilities
- Develop solid and trust relationship between major key clients, hospitals and company
- Resolve key client’s issues and complaints
- Develop a complete understanding of key account & major hospital needs
- Anticipate key account changes and improvements
- Manage communications between key clients and internal teams
- Managing account team assigned to each client
- Strategic planning to improve clients’ results
- Negotiating contracts with the client and establishing a timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all clients’ needs met
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
- Expanding relationships and bringing in new clients
- Manage all hospital reps.
Job Specifications
- B.Sc Degree in Sales, Business Administration, or relevant field.
- Proven work experience as a Key Account Manager or similar sales role.
Required Skills:
- Ability to measure and analyze KPIs & ROI
- Familiarity with CRM software
- Understanding of modern trade operations
- Ability to lead and motivate a high performance sales team
- Excellent communication skills
- Strong organizational skills with a problem solving attitude
- Availability to travel as needed.
How to Apply
Interested and qualified candidates should send their CV to: michael@wemydrbrowns.com using the Job Title as the subject of the email.