Learning and Development Supervisor at PalmPay

This ideal holder will actively search, creatively design and implement effective methods to educate, enhance and recognise performance. In addition, the role holder will be responsible for evaluating effectiveness through performance metrics.

Duties and Responsibilities:

• Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness.
• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
• Collaborate with the HR team and business leaders to understand their needs related to training and development by proactively interfacing with key stakeholders in order to understand, recommend and deploy effective solutions.
• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.
• Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience.
• Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives.
• Develop and implement a comprehensive communication strategy for training and development programs.
• Establish and maintain individual and organisational performance evaluation methods for training content, delivery, activities, engagement and outcomes.
• Carry out research and incorporate new methodologies for effective development and overall growth.
• Utilise metrics to validate knowledge transfer and return on investment.

Person Specification:

• Minimum of Bachelors’ Degree in Human Resources Management, Psychology and other related fields.
• Minimum of three (3) years of work experience as a Learning and Development Specialist, Training and Development Manager or a similar role.
• Must have basic proficiency with Microsoft Office programs including Word and PowerPoint.
• Hands-on experience in the use of Learning Management System (LMS).
• Experience in Project Management and Budgeting is an added advantage.
• Up-to-date knowledge of effective instructional models and resources.
• Exceptional verbal and written communication skills.
• General understanding of end-to-end commercial contract operations management.
• Demonstrated proficiency in utilising data management tools.

Other Skills:

• Ability to maintain a positive environment in the workplace.
• Good leadership skills.
• Great interpersonal skills.
• Attention to detail.