Manager – Customer Acquisition and Compliance at MTN Nigeria

Mission

• To ensure growth in MTNN’s base in line with the strategic business objectives.
• To manage and monitor customer SIM Card Registration across all regions and provide basic enablement for smooth operations across cross functional units.

Description

• Support the development and implementation of the national sales strategy within regional channels, as well as ensure that regional targets and service levels are duly met
• Review market and channel needs, plan and manage the procurement as well as distribution of SIM cards, ensuring this is in line with approved business forecast
• Track and administer the procurement process of approved number range, review acquisition and deployment plans/number usage and ensure availability of numbers across the country
• Review business forecasts, track and monitor SIM procurement, SIM Card stock in channels across the regions and administer the distribution of SIM cards in line with approved plans
• Manage repair and swap process for SIM Registration kits and ensure subscriber details are up to date and correct as well as ensure the security and accessibility of the database
• Develop compelling business cases for investment within relevant verticals, to assist in clearly identifying return on investment and risk
• Analyze target trends in trade channels within regions and monitor and prepare periodic reports on sales and distribution, SIM Card stock in channel across the regions and related trade channel activities.
• Conduct competitive research, to find out competitors’ strategy for implementing acquisition and Registration within the region
• Identify new markets, business within the region and act as liaison between MTNN and newly identified customers
• Ensure effective management of customer acquisition and SIM Card Registration within the regions
• Liaise with Network Group and monitor the provisioning of numbers, SIM Registration process across the regions, track deployment of SIM Card boxes and ensure the registration target/payment as well as reverse logistics of boxes are met periodically
• Interface with the Sales Operations Unit for prompt service delivery to customers within the regions
• Propose effective route-to-market options in implementation of all defined strategies for customer retention
• Manage SIM Registration Devices
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules

Education:

• First degree in any related discipline
• Master’s degree in Sales or Marketing will be an added advantage
• Fluent in English

Experience:

• 6 – 13 years’ work experience comprising:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Relevant experience in customer acquisition and NCC requirements
• Experience working in a medium to large organization
• Relevant project management experience