Manager – Wholesale Delivery at MTN Nigeria

JOB DESCRIPTION

The Manager Wholesale Delivery will be accountable to achieve the following objectives:

• Provide End to end solution design of L2VPN, L3VPN and SDH P2P or P2MP
• Support on delivery of end-to-end wholesale capacity and managed network services (MPLS), both internationally and domestically within OpCos by working with the network teams within OpCos
• Prepare change request for service implementation and submit on the relevant internal server, follow the change implementation with implementation team or managed service entity
• Track service usage for customer and recommend possible upgrade solutions
• Implement work around solutions whilst permanent solutions are being negotiated to alleviate capacity bottleneck
• Identify future capacity requirement spikes due to market changes and provide inputs to the capacity management team
• Support the delivery of systems through 3rd parties, consortiums, international operators with other priorities
• Provide various reports for wholesale to monitor the network and the services
• Liaise with the GEBU SPOC and with the Enterprise business units for multi-country enterprise fixed line last miles implementation
• Ensure full customer satisfaction over the wholesale service delivery process

Role Deliverables

• Inputs to complex client proposals, both internal (MTN OpCos, Enterprise business units) and external, from a technical point of view
• Analysis of the utilisation of the current connectivity infrastructure
• Inputs for asset investment recommendations
• Integrated carrier wholesale solution design/landscape
• Support Updating Opco implementation strategies
• Support customers, suppliers and make sure that the service is delivered on an agreed level of quality
• Lead and manage cross-functional, collaborative teams on standard IP/MPLS network architecture development or process improvement initiatives
• Role Dependencies 
• Inputs for wholesales business units in client solution designs
• Understand the sales service order form and the customer requirements and translate to a technical solution
• Keep updated records of the services provisioned and circuit on the Global MTN infrastructure
• Technical solutions alignment to regulatory approval across multiple jurisdiction

Experience: 

• At least 10 years experiences in Telecommunications, with planning, implementation and operational experience
• At least 5 years experiences in fixed infrastructure and IP environment
• Experience on IP, OTN, WDM and SDH
• Experience on Huawei transmission equipment (OSN)
• Experience on Huawei IP equipment (NE40)
• Experience in multi-country network solutioning, International Carrier Business, Submarine Cable consortiums
• Experience on technical specification and procurements processes –
• Experience on leading vendor negotiations

Competencies: 

• Key business soft skills including but not limited to problem solving, information processing, analytical understanding of key industry trends, influencing and motivating team members
• Data interpretation, quality focus, continuous improvement, keen to innovation and research and development, risk management and reporting skills
• Strong communication skills
• Highly client driven interactions

Other:

• Regional and international travel