As part of the activities of marking the 2023 World Consumer Rights Day, the Nigerian Communication Commission on Wednesday unveiled the Telecom Consumer Assistance, Resolution and Enquiries Desk at the arrival lounge of the Nnamdi Azikiwe International Airport, Abuja.
The Executive Vice Chairman/Chief Executive Officer, NCC, Prof Umar Danbatta, who spoke through the Executive Commissioner (Stakeholder Management), NCC, Mr Adeleke Adewolu, disclosed this in Abuja.
According to him, the TELCARE desk in Abuja will be a pilot, assuring that the commission plans to set up the desk at strategic locations across the country to provide information to telecom consumers.
The NCC boss noted that the TELCARE desk serves as an additional platform to receive and facilitate the resolution of consumer complaints; provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any thematic consumer issue or concerns; to further enhance awareness of the commission’s activities.
Speaking further, Danbata noted that with the theme of 2023 World Consumer Rights Day tagged, ‘Empowering consumers through clean energy transition,’ the commission is affirming that the theme of this year will form part of the consideration of its regulatory mandate.
We are committed to responsibly using the world’s resources, including protecting the environment by supporting the industry to transition to renewable energy.”
He said the commission’s Consumer Affairs Bureau will sensitise telecom consumers about these interventions aimed at making the environment better for all of humanity while adding that the CAB will carry this out as part of its Consumer Education mandate, with a significant part of this effort dedicated to providing information that equips the consumer to thrive in a world that has embraced digital finance.
Through its outreach programmes, which have continued to re-tool to reflect existing realities and trends, the CAB will use its consumer-centric initiatives such as the Telecom Consumer Parliament, Telecom Consumer Town Hall on Radio, Telecom Consumer Conversations as well as social media platforms and Consumer Portal to sensitize consumers on how renewable energy benefits them and their role in achieving industry transition to it in the interest of the environment.
“The CAB will develop and produce various consumer education materials such as Flexi and Roll-up Banners, and Handbills, and update its Consumer Handbook to include the message about renewable energy,” he added.