The Nigerian Electricity Regulatory Commission (NERC) has introduced a new application aimed at facilitating citizen complaints regarding power outages and service disruptions across the nation.
The app launch event, held in Abuja on Monday, saw Sanusi Garba, Chairperson of NERC, highlight the commission’s commitment to enhancing customer service.
Garba explained that the app aligns with the recently introduced consumer protection regulation, which sets specific timelines for public utilities, especially distribution companies (DisCos), to resolve customer complaints.
He emphasized that the app’s purpose is to aid NERC in monitoring DisCos’ compliance with the regulatory standards.
Originally developed for assessing power supply quality, the app was repurposed to collect real-time data for more effective DisCo monitoring.
Garba encouraged Nigerians to utilize the app for lodging complaints, assuring them of swift responses that would boost their confidence in both the commission and DisCos. He also announced plans for a nationwide rollout to cover all distribution companies.
Christopher Ezeafulukwe, Chairperson of the Abuja Electricity Distribution Company (AEDC), commended the collaborative effort behind the app’s launch, emphasizing the positive impact it would have on customers and DisCos.
He noted that customer feedback is crucial for improving services and expressed optimism that the app’s collaboration between the commission, distribution companies, and customers would lead to mutual benefits.
Aisha Mahmud, NERC Commissioner of Consumer Affairs, provided insight into the app’s functionality. She explained that the commission collaborated with DisCos to gather customer data, allowing customers to report outages through web and mobile apps.
Customers can download the app from Apple or Google stores, log their complaints using their meter numbers, and receive confirmation notifications.
The app also facilitates communication between DisCos and affected customers, streamlining the complaint resolution process.