On Site IT Support Intern at Schneider Electric Nigeria

Your Mission:

• The best way to learn is by doing. Develop your skills and acquire valuable experience in a fast-paced, challenging and results-driven global organisation.
• We’re seeking an On-Site IT Support Intern – Schneider Digital- based in Lagos, Nigeria.
• He/she will be responsible for supporting Schneider Electric Workplace and infrastructure Equipment (including network-related ones) physically on-location at Schneider Electric facilities, including but not limited to:

Workplace equipment on-site services:

• Desk-side support.
• Hardware break and fix.
• Warranty Management (vendor and third-party contract management).
• IMACD (Installation, Move, Add, Change, and Disposal Services).
• Hardware and Software Asset tracking.
• Stock level Management
• Non-Catalogued Onsite Services (Non-Standard Service Requests).

Infrastructure Equipment on-site services:

• Eyes and Hand Support to the server and network administrator.
• Escort Services to external suppliers.
• Non-Catalogued Onsite Services (Non-Standard Service Requests).
• Level 1 support/responsibility to IT infrastructure

Your Role – Magic happens when you bring great people together!

• Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Provides HW Break & Fix support services to end users when hardware incidents need a replacement of a defective whole unit by an equivalent one.
• Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provides Eyes & Hand support to operate technical task requests on infrastructure equipment and under the control of the remote administration team.
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
• Provide physical on-site and/or remote support services for end users in remote locations.
• Provide on-site support for any activities for server maintenance upgrades.
• Provide L1 support for audio/ visual equipment.
• Provide technical support for special events such as annual meetings, Board meetings, and training sessions for internal/external end users.
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
• Coordinate with external vendors for service to location infrastructure components.
• Provide installation/relocation/disposal of network printers.
• Provide a secure location for storage of on-site tapes.

Qualifications

• Innovative and creative.
• A minimum of 6 months of end-user support experience in different platforms.
• A recent graduate 2021 – 2022 academic year in computer science or IT.
• Must have completed the NYSC program.
• Ability to work flexible hours depends on need.
• The successful candidate needs to be continually learning the latest platforms and technology tools.
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
• Excellent verbal and written communication skills.
• Excellent research, analytical, and problem-solving skills.