Salary Range ₦150,000 – ₦200,000/month
Job Summary
- The Online Sales Officers will conduct Givanas Cosmetics retail activities exclusively online.
- This involves serving customers by providing product and service information,resolve customers’ concerns, and complaints, obtaining feedback, and Ensuring sales are closed at the stipulated time.
Job Description
- Responsible for the smooth running of the online retail store of Givanas Cosmetics.
- Monitor all online orders via social media platforms, email and website
- Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
- Manage the front end of the Givanas Cosmetics website to manage sales.
- Intermittently check all Givanas Cosmetics’ social media handles to respond to customers promptly.
- Liaise with customers to follow up on resolution of complaints or clarification of orders made.
- Document customer complaints, resolution, and root causes if possible.
- Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
- Promptly respond to customers’ comments, direct messages, inquiries, email, and complaints in an appropriate manner.
- Utilize the online sales channel to advance the company’s sales agenda.
- Responsible for the smooth running of the online retail store of Givanas Cosmetics.
- Prepare a report on the effectiveness of marketing communications across all channels.
Requirements
- Candidates should possess a B.Sc or HND certificate in a relevant field
- 3-5 years experience in helpdesk/customer service in the cosmetics industry
- Proven experience as an Online Sales Officer or similar role
- Experience with B2C sales on social media and website
- Working knowledge of customer service principles & practices
- Possess excellent telephone etiquette.
- Ability to always remain professional and courteous with customers.
- Computer literacy is highly required.
- Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
- Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis.
How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: careers@givanas.com using the Position applied for in CAPITAL LETTER as the subject of the mail.