Operations Lead Agent at DHL

Job Purpose

• Lead the activities of the Hub Sort operations by coordinating the processes of all inbound, outbound and transfer shipments within the Hub as well as the handling of Transit materials, to the effective performance of all DHL operations in Central & West Africa. To provide a safe and secure working environment. To ensure that daily operational productivity, quality, and cost targets are met, and standard procedure are followed. Provides leadership and motivation to staff and to monitor their productivity, development, and satisfaction.Key responsibilities
• Ensure that all shipment is made visible in the network through the creation of appropriate checkpoint codes.
• Ensure that customers expectations on DHL services are met through prompt shipment transfer to their respective destinations.
• Maintain a day to day contact with Ramp Team by ensuring timely transfer of materials for loading as well as prompt departure of flights to their respective destinations.
• Maintain daily contact with NCG Team to ensure that all relevant checkpoints are captured on all shipments for proper closure of the flights and for visibility before departing the Hub.
• Day to day contact with Security Team in order to ensure that shipments and other assets are safeguarded.
• Ensure that daily operational targets are met and take actions to reverse identified areas of underperformance.
• Ensure compliance to regional and country processes policies and procedure and any local external regulation requirements, that relates to the operational services provided.
• Ensure that as regards Hub activities, shipment sorting and containerisation and pipeline visibility achieves agreed standards and level of accuracy including the checkpoints relating to shipments on –hold and other exceptions
• Ensure accurate connectivity of Hub material through correct bagging and split to maintain performance level.
• Evaluate identify and ensure the capture of the appropriates checkpoints at every stage of shipment movement within the LOSHUB to ensure shipment visibility.
• Ensure that shipments with issues/problems are handled promptly and appropriate checkpoints created for them.
• Ensure that complete WPX transmission and pre-alert are sent to transit/destination to enhance faster recovery and shipment processing through customs so as to enhance transit time.
• Ensure compliance with DHL security policies and procedures, standards for damaged/MC/MS shipments management.
• Comply with DHL Security policies and procedures, standards for first aid and Health and Safety and Environment guidelines.
• Ensure warehouse equipment are kept in optimum operating conditions to warrant an efficient operation.
• Ensure all time warehouse cleanness by maintaining excellent housekeeping.
• Perform the PEAP process for direct reports to manage individual performance and career aspirations.

Requirement

• First Degree / HND/ or its equivalent qualification.
• 3 years of experience