Pre-sales/Solutions Engineer at IpNX Nigeria Limited

The Pre-sales/Solutions Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support-related service. He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel our products and market-leading solution to the next level. Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance.
Deliverables

Expected Key Results Key Activities

  • Corporate/FOS Incident Management
  • Restore service failures for Corporate Customers within 4 hours of its occurrence.
  • Understand implementation and integration of technical hardware and software solutions.
  • Provide high level system design and the development of proofs of solution and value.
  • Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.
  • Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.
  • Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
  • Preventive Maintenance: Plan and execute nodes/segment that require preventive maintenance on the network.
  • Plan and execute nodes/segment that require preventive maintenance on the network.
  • Conduct collaborative system specifications, system integration, and evaluation of system functions.
  • Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
  • Execute multi-tiered process across prioritized work efforts to optimize execution excellence.
  • Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.
  • Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
  • Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.
  • Implement an FTTH Monitoring Application to Improve MTTR for Faults
  • Audit and collate information for the fiber outside plant network.
  • Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.
  • Monitor network performance and investigate anomalies in the system and resolve issue.
  • Optimize network uptime and promptly repair network failures.
  • Audit and collate information for the fiber outside plant network.
  • Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.
  • Research and Report Management Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
  • Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
  • Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
  • Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
  • Execute solutions and use cases that leverage our product integrations that generate business value.
  • Research actively the applications of new theories, techniques, and technologies that can drive innovation.
  • Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.
  • Work with Engineering teams in order to facilitate technology transfer from research to product.
  • Perform Monitoring, Backup and Recovery Procedures
  • Adhere to controls to provide security for operating systems, software, and data.
  • Maintain technical documentation and database information for the all networks and circuits.

Key competencies
Educational Qualifications & Functional Skills:

  • BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
  • CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
  • MSc involving Engineering, Sciences, Mathematics or similar fields
  • Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
  • Customer centric and stakeholders management
  • Good LAN/WAN network design and implementation skills
  • Ability to solve complex problems in the shortest available time using honed analytical skills
  • Good interpersonal skills with customers, vendors and members of team
  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)
  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)
  • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to
  • network related problem and optimize network performance where necessary
  • Ability to confidently communicate with personnel at all levels of the organization
  • Extensive technical knowledge deploying and managing network and infrastructure environment
  • Well organized, articulate and has numerate skills
  • Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Pre-Sales & Post-Sales Management
  • Project management skills also desirable

Work Experience:

  • 3 years of experience with Fiber to the Home(FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure
  • Experience presenting technical concepts to a general audience
  • Basic experience with basic configurations of enterprise or carrier grade networking equipment
  • such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)
  • Previous commercial engineering experience
  • Experience in technical consulting and customer handling
  • Proven experience in data analytics, statistical methods and models
  • Experience and knowledge related to different research methodologies and comfort in how these approaches would work
  • Experience working in a Service Provider environment and providing technical support to end customer solutions
  • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

How to Apply

Interested and qualified candidates should forward their CV to: mobeten@ipnxnigeria.net using the position as subject of email.

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