Regional IT Service Delivery Manager, EMEA at Atlas Copco

What we expect of you?

Roles and Responsibilities

  • Maintain one, common, agile, transparent, high performing IT organization with clear responsibilities and targets resulting in increased service levels for the business units in EMEA.
  • Ensure an excellent end user experience of the IT services within your region by enabling a strong interaction with the IT service global teams to secure that end user feedback is adopted to IT services.
  • Remove complexity from the users and make it simple to use our systems and easy to get support when needed.
  • Ensure adoption and execution of Atlas Copco IT Services strategies. Local services must be delivered in line with global standards and guidelines, and local regulations.
  • Ensure that the Group common IT components (systems, infrastructure and applications) run smoothly and cost efficiently in the region.
  • Ensure that we provide the right training to the IT Services organization and to end-users, at the right time.
  • Ensure that the Group IT environment is secure and that all users in the region are aware of the Group policy and guidelines related to IT security
  • Ensure high quality, timely and cost-effective delivery of common IT projects related to the region.
  • Drive continuous improvement and innovation in all areas with focus on security, speed, cost and quality.
  • Be fully accountable for the IT service delivery in the region, with full responsibility for the cost and KPls for the region.
  • Work closely with the Service and Product Owners and other IT teams to optimize the services efficiency.

Technical Skills 

  • A demonstrated ability to successfully manage and provide leadership to a large remote team.
  • A high level understanding of the solutions used in IT Services
  • Working knowledge of the value and use of standard IT processes and methodologies (i.e. ITIL, PMI and SDLC).
  • A good command of the English language
  • Experience of Atlas Copco and IT Services is considered a plus.

Key Behaviours and Competencies

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are:

  • A true leader
  • Ability to effectively communicate ideas and recommendations orally and in writing, while considering the viewpoint of others
  • A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations
  • Positive attitude and good communications skills allowing for a reliable and discrete relationship with your colleagues
  • Ability to manage multiple tasks and projects
  • A team player and natural diplomat who interacts and unites team members, customers, all stakeholders
  • A methodical and structured achiever, who can plan, organize, prioritize, assess, adapt, and deliver the promise
  • A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
  • An innovative “there is always a better way” person with a positive, flexible, and responsive mindset who embraces and promotes digital transformation
  • Open-minded with a global mindset, curious to understand and learn new perspectives
  • A person who complies with our DNA => Commitment – Interaction – Innovation

How to Apply

Interested and qualified? Go to Atlas Copco on www.atlascopcogroup.com to apply

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