Role Purpose
- We are looking for detail-oriented Reservation Agents to assist our customers with their booking needs.
- You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
- To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills.
- Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
Responsibilities
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
- Enquire, explore and study different travel destination options
- Research destinations and travel prices, customs, weather conditions, reviews etc.
- Enquire and study clients’ specifications and wishes
- Suggest suitable travel options that best suite clients’ needs
- Plan and organize travels and tours for clients
- Book tickets, reserve accommodation, organize rental transportation
- Inform clients and provide useful travel material such as guides and event programs
- Offer and promote different services and offerings of the group
- Keep learning about the latest travel information
- Attend webinars, conferences and other educational programs
- Build and maintain relationships with clients
- Visit corporate organizations for travel business
- Increase the customer base of the organsation
- Track KPIs and prepare KPI reports
Requirements
- Candidates should possess a Degree in Management or any relevant Degree, with a minimum of 6 years working experience.
- Fluency in written and spoken English Language.
- Should have proven good decision-making, negotiation and leadership skills.
- Clear and effective communication skills.
- Thorough knowledge of the company’s product
- Commercial awareness and a balanced unbiased view.
- Revalidating tickets according to the existing policy.
- Accumulating the air miles for the members
- Knownlegde of the use relevant G.D.S( Amadeus and Sabre)
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
How to Apply
Interested and qualified candidates should send their Applications to: careers@almlgroup.com using the Job Title as the subject of the email.