Job Responsibilities
- Assist the Manager with sales and customer support
- Responsible for all customer engagement pertaining to the company’s products and services.
- Respond to customer queries and provide guidance with purchasing decisions
- Interface directly with customers either physically or virtually – calls, social media, emails – in a timely and efficient manner.
- Maintain current knowledge of all company products, services, and promotions to ensure prompt response to inquiries.
- Track, resolve, and document customer issues – follow up with assigned personnel to ensure timely resolution of problems
- Responsible for the preparation of customer activity reports – maintain daily records of customer activities (inquiries, comments, complaints, interactions, transactions, and resolutions).
- Collect and collate relevant information from old and new customers for the company database.
- Coordinate sales efforts with marketing programs.
- Assist in determining pricing schedules for products, promotions, and negotiations.
- Maintain accurate and detailed sales records
- Ensure up-to-date customer data across all data management systems
- Reach out to customer leads through “cold calling”
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed-upon sales targets and outcomes within the schedule
- Coordinate sales efforts with team members.
- Develop, implement strategies and analyzing all sales tools/data to improve sales.
- Collecting and analyzing customer feedback.
- Monitoring customer satisfaction level.
- Assisting the sales team in all sales operations.
- Streamlining and optimizing the sales process.
Job Requirements
- First Degree (BSc / HND / OND) in Communication, Business, Administration, Marketing, or another related field
- Minimum of 2 years proven work experience as a Sales Representative or similar role
- Highly motivated and target driven with a proven track record in sales
- Excellent selling, negotiation, and communication skills
- Prioritizing, time management, and organizational skills
- Relationship management skills and openness to feedback
- A commitment to excellent customer service
- Excellent written and verbal communication skills
- Experience using computers for a variety of tasks.
- Able to work comfortably in a fast-paced environment
- Must be proactive, show initiative, work with minimal supervision, and be eager to learn.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@eriscofoodsltd.com.ng using the Job Title and Location (e.g, “Sales Operations / Customer Support Officer – Ikeja, Lagos”) as the subject of the email.