Salary Range: ₦100,000 – ₦150,000/month
Job description
- Responds to customer complaints.
- Evaluates and resolves customer’s problem.
- Installation of machine.
- Troubleshoot and proffer solution to customer equipment
- Train customer personnel on machine operation.
- Repairs, tests, and maintains machine.
- Monitors performance of the machine.
- Provides customers with regular reports and feedback on their service requests.
- Develops and maintains relations with customers.
- Reports common complaints of customers to top management in order to address the situation for future reference.
- Offers feedback on product development, features, and functions.
Requirements
- Experience in diagnosing and repairing electromechanical, and/or electronic equipment
- Experience in troubleshooting and responding to customer concerns.
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resourceful, with the ability to work independently
- Strong time management skills
- Ability to adapt to changing circumstances
- Decision-making, problem resolution and creative thinking skills
- Attention to detail.
- Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment
- Ethical and trustworthy.
- Bachelor’s degree in Electrical Engineering or related field.
How to Apply
Interested and qualified candidates should forward their CV to: recruitment@averynigeria.com using the position as subject of email.