Service Engineer at Tetra Pak

Job Summary

• Tetra Pak West Africa has a vacancy in Lagos for an experienced Service Engineer who has extensive experience on Processing equipment, to fill a rewarding and challenging role that will allow freedom with accountability while working directly with our Customer Service Operation (CSO) team and customers.
• The role will include long term and short-term assignments, and last-minute service calls on all Tetra Pak equipment and components in the West Africa region.
• The CSO team delivers support to our internal team and customers by providing on-site support for Tetra Pak Equipment in our customers’ production facilities. We are looking for customer-focused Service Delivery Engineer who can travel up to 50% of the time. You will also have a dedication to quality and health and safety.
• The successful candidate will report to the Service Delivery Manager based in Lagos.

What you will do

• Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with customers, ensuring that Tetra Pak’s reputation is sustained.
• Execute all work in accordance with Tetra Pak and Customer food safety regulations and requirements, and escalate any discovered food safety, quality assurance or regulatory issues.
• Provide installation, commissioning, preventive maintenance and troubleshooting services on Tetra Pak Equipment in line with global Tetra Pak standards and OHS procedures and ensure that equipment performs according to defined expectations.
• Execute installation and commissioning of relevant rebuilding kits/upgrades according to procedures and reinstate lines into production.
• Perform the analysis and troubleshooting of mechanical, electrical and automation issues, and execute the necessary repairs.
• Promptly report and manage all discovered Technical Issues according to the process and when needed, escalate to next appropriate level in a timely manner providing a proper problem description to ensure rapid resolution.
• Conduct systematic root cause analysis of problems to enable permanent resolution.
• Actively seek opportunities to drive continuous improvement at our customer’s production facilities, and provide timely follow up on customer requests, concerns and problems.
• Conduct production supervision and operator training at customer sites.
• Obtain and maintain key certifications on key components and modules.
• Timely submittal of all travel expenses, time reporting, service reporting and e-mail correspondence.
• Share knowledge and support the development of skills of Tetra Pak colleagues.

We believe you have

• You will have a relevant technical qualification with a Trade Test in Electrical, Instrumentation, Mechanical, Millwright or Equivalent technical qualification and a minimum of 5 years relevant experience.
• Experience installing, maintaining and troubleshooting of processing machines within the Food & Beverage industry is preferred.
• Experience in manufacturing equipment installation, controls/automation including servo systems, maintenance and/or service work an advantage.
• Strong mechanical aptitude
• Commitment to a health and safety culture
• The ability to utilize WCM/TPM principles, such as Continuous Improvement and PSM methodologies.
• Previous experience doing preventative and corrective work on Pumps, Valves, Tubular and Plate Heat Exchangers, Homogenizers, Separators and Sterilizers.
• Experience with Powder Handling Equipment, Blending & Mixing equipment would be an added advantage.
• Troubleshooting experience on Allen Bradley & Danfoss frequency drives, PLC equipment including Siemens S7,TIA Portal, Rockwell RS Logix 5, 500, 5000 PLC programming software, Intouch (Wonderware) would be an added advantage.
• A fluent level of writing and speaking English, French will be an added advantage
• A valid driver’s license.
• Ability to handle multiple stakeholders with a customer focused mindset.
• Ability to travel up to and about 50% of the time.