Study Abroad Assistant General Manager at NeGxy Concept Limited

Job Description

• Are you passionate about supporting students to gain international experience?
• Are you a well organised and versatile individual with a strong customer service orientation?
• Do you have experience of working to achieve ambitious targets?
• Can you use your knowledge and experience to help successfully deliver large scale student mobility?
• You will join a team dedicated to delivering a range of global opportunities. This role will play an integral role in supporting the range of opportunities we have with a focus on outgoing study abroad students.
• You will have a creative/innovative approach to supporting complex and detailed processes that enable hundreds of students to achieve the opportunity to study overseas.
• With a track record of exceptional administrative skills, you should be able to demonstrate excellent customer service skills with the ability to build and maintain relationships with colleagues, stakeholders and partner universities.

What does the role entail?
As a Study Abroad Assistant General Manager your main duties will include:

• Establishing effective working relationships with partners to foster collaboration and cooperation
• Negotiating contracts with new partners to ensure they comply with company standards
• Providing training and support to new partner recruits to ensure they are able to effectively sell the company’s products or services
• Monitoring partner performance to ensure they are meeting sales quotas and maintaining customer satisfaction
• Motivating and coaching partner employees to help them meet their goals
• Evaluating the performance of existing channel partners, suggesting improvements where necessary
• Establishing and maintaining effective communication with partners to ensure a high level of customer satisfaction
• Developing new sales channels through strategic partnerships with distributors, resellers, and retailers
• Monitoring competitor activity in the industry to identify opportunities for market share growth
• Understanding the issues & challenges faced by channel partners & communicate with the team to help them resolve them
• Assisting with activities to promote universities represented by the company
• Working on timely reporting to the General manager
• Monitoring and developing reports on competitor activity in various spaces
• Suggesting and implementing new features to develop brand awareness, like promotions and competitions
• Supporting and overseeing key events including open days, pre-departure conferences and study abroad fairs;
• Manage student applications, spreadsheets, files and confidential student data with high degree of accuracy and efficiency, confidentiality and in accordance with Privacy legislation
• Provide administrative support to the team across all branches schedule meetings and appointments and general office duties.
• Manage the team and delegate the tasks.
• Meet Allotted Team targets (Leads, Applications & Visas) and contribute in developing a strong & efficient counseling team
• Resolve escalations and ensure a smooth student journey
• Conduct Training sessions & help build a world-class team of counselors
• Maintain high Satisfaction Ratings and Report & Data Management
• Implement Organizational Values, Goals & objectives within the team
• Collaborate with internal & external stakeholders to achieve set targets
• Pipeline forecast & Management.

Required Candidate Profile

• Candidates should possess a B.Sc Degree.
• The candidate should be from Counseling Industry (Mandatory)
• At least 5 years relevant work experience in Counselling in overseas education.
• In-depth knowledge of at least 2 countries ( USA / UK / Australia/Canada/ Ireland)
• Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines
• Experience in Shortlisting universities based on student profiles & preferences
• 2 – 3+ years of experience in leading a team of counselors ( Ideally 3 – 5+)
• Experience in working with CRMs ( such as Zoho, Salesforce, etc..) is desirable.
• Excellent in written and spoken communication with the ability to present to large audiences
• Previous Stakeholder Management Experience (Good to have and will be preferred)
• Proficient with MS Office, Excel, PowerPoint etc.
• Expertise in time management, analytical and organizational skills along with prior experience in Team Management
• Experience of owning a P&L of a Branch / Team
• Experience in working with external partners or Sub-agents
• Experience in conducting webinars / Road Shows / Seminars.

Perks and Benefits

• Salary package: N300,000 – N400,000 Monthly based on experience + Incentives based on performance
• Medical Insurance
• Guaranteed annual salary increase for positive performance.