Team Lead – Technical Sales at Concrete Logistics Limited

Job Description:

• The Technical Lead – Sales is responsible for providing technical expertise to the sales team and clients, ensuring that product solutions meet customer needs and industry standards.
• This role involves working closely with both the sales and technical teams to deliver tailored solutions, conducting product demonstrations, handling customer queries, and supporting the sales process from a technical perspective.
• The Technical Lead – Sales also plays a key role in pre-sales and post-sales support, bridging the gap between customer requirements and product capabilities.

Key Responsibilities
Technical Sales Support:

• Collaborate with the sales team to understand customer needs and provide technical solutions that align with business goals.
• Conduct product presentations and demonstrations, explaining the technical aspects and benefits to potential customers.
• Assist in the development of technical proposals and provide input for sales strategies.

Customer Interaction:

• Serve as the primary technical contact for customers, addressing their queries and concerns related to product functionality, performance, and integration.
• Work with customers to understand their requirements and recommend suitable product configurations.
• Assist in building strong customer relationships by providing accurate technical support and advice during the sales process.

Pre-Sales Engineering:

• Conduct technical assessments to identify customer needs and define the scope of projects.
• Work with internal teams to design and develop custom solutions that meet specific client needs.
• Prepare technical specifications and pricing proposals in collaboration with the sales and engineering teams.

Post-Sales Support:

• Ensure seamless product implementation and provide technical guidance during the onboarding process.
• Collaborate with the customer service and technical support teams to resolve any issues that may arise after the sale.
• Monitor customer satisfaction and ensure long-term technical success.

Product Knowledge and Development:

• Maintain in-depth knowledge of company products and services, staying updated on new developments and features.
• Provide feedback to the product development team based on customer input and market trends to improve product offerings.
• Train and educate the sales team on the technical aspects of the products.

Market and Industry Analysis:

• Stay current with industry trends and emerging technologies to anticipate customer needs and recommend innovative solutions.
• Provide insights into competitive products and market conditions to help shape the sales strategy

Job Requirements

• Stay current with industry trends and emerging technologies to anticipate customer needs and recommend innovative solutions.
• Provide insights into competitive products and market conditions to help shape the sales strategy.

Education:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field.

Experience:

• Minimum of 4-6 years of experience in a technical sales role, sales engineering, or a related position.
• Proven track record of supporting sales teams with technical expertise in a B2B environment.

Skills and Competencies:

• Strong technical knowledge in the relevant industry (e.g., software, IT, construction, manufacturing, etc.).
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving skills, with the ability to think critically and provide innovative solutions.
• Experience with CRM systems and sales processes.
• Project management skills to oversee the implementation of technical solutions.
• Ability to work collaboratively with cross-functional teams, including sales, product development, and customer support.

Other Requirements:

• Availability to travel for client meetings, demonstrations, and industry events as required.
• Strong organizational and multitasking abilities to handle multiple projects simultaneously.
• Ability to work under pressure in a fast-paced environment and meet tight deadlines.