Technical Support Officer at Credit Registry

About the job

• Technical support officer troubleshoots technical issues, provide timely customer feedback, and supports the roll-out of new applications, among other duties.

JOB DESCRIPTION

• The Technical Support Officer is responsible for providing first-hand technical support to subscribers
• Keep abreast of how all CreditRegistry software works.
• Experiment with and test CreditRegistry software and properly document and report issues, errors, or bugs in the software to the appropriate department.
• Update documentation relating to CreditRegistry software and write new documentation for new features of the software.
• Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations
• Set up software demonstrations for training and presentations.
• Train subscribers’ employees on the effective use of CreditRegistry software
• Analyze data from the subscriber’s loan database for upload to the credit bureau system.
• Ensure that client loan data is uploaded periodically (every month).
• Other responsibilities as assigned.

REQUIREMENTS

• Attention to detail
• Basic scripting and programming experience
• Extensive PC experience
• Familiar with support tickets and knowledge-based systems.
• Interact with a wide range of customers and technical issues
• Good Interpersonal skills
• Sharp troubleshooting and analytical abilities
• Willingness to explore new technologies
• knowledge of Excel and SQL
• Networking
• Zealous approach to problem-solving and customer service
• High level of concentration and commitment.
• Dedication to problem-solving.

Experience

• Minimum 3- 5 Years of experience in a technical support role.

EDUCATIONAL QUALIFICATION

• A first degree or HND in Computer Science/Computer Engineering or a related field